Overall rating Based on 171 reviews
My Pretty Long Toes
The support team is great!
It does just what I need it to do, I just wish it was a little more affordable
For just $25 they helped us customize the app to be exactly what we needed. Things are going smoothly now and the orders and bookings are rolling in! Thanks BookThatApp!
The app is very usefull and the support is perfect - very quickly helped me with product vizualisation on the calendar.
This is an amazing app that helped us relaunch our couture rental store on shopify's platform. It keeps everything extremely neat, easy to use for customers, clean appearance, and even better behind the scenes interface. No more cycling through countless pages and programs to keep track of our rental schedule.
The few times we did run into trouble (as we are not coding experts) they helped within minutes of sending in a help desk ticket. MINUTES! You literally cannot find that level of help anywhere in the online world. Highly recommend to anyone looking for a booking app.
Northcote Pottery Supplies
We use this App to manage a high volume of classes for our business and find it easy to use with excellent support staff.
We have the BookThatApp on our clients store and it works great. Easy to setup and config. Makes bookings very simple.
The support team and Rob were quick to reply regarding setup recommendations, coding updates and any other issues that we encountered.
We have just launched our new experience/tour booking website for Journeys we produce and offer in Paris France. The implementation process was very smooth with shopify and I highly appreciated the level of service offered by the team at BookThatApp (Rob). I look forward to using the app as our business picks up but it is comforting at this early stage to know that I can rely on a professional team which is very responsive and can quickly grasp our expectations/asks.
I had a seemingly niche problem. However, the support desk was really excellent in their support. Detailed feedback, fixes, and rapid response times. Great!
Red Stick Spice Company
If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes.
Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app.
Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience.
For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.
Hi Red Stick Spice
Thanks for taking the time to leave us a review.
You'll be happy to hear that we rolled out a second availability check for the cart page several months back so we recommend you give it a try. You can enable the reservation widget in the configuration page in the app admin.
If you need support adding this functionality please reach out to our support staff at firstname.lastname@example.org.
The Support Team at Zetya
Tyler's Trees NYC
Great app which is instrumental for our needs. Really great customer support. Highly recommended!!!!!