Reviews (528)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for simplifying the booking process for services, classes, and rentals, praising its seamless Shopify integration and ability to handle complex scenarios. It features a user-friendly interface, multiple booking types, calendar integration, and customizable fields. Reviewers highlight its reliable performance and exceptional customer support, noting the responsive and effective chat service.

July 10, 2018

Good App for our store but loading problems are regular. the calendar keeps buffering at times and causes problems to process

Projectdress
Singapore
Almost 9 years using the app
August 18, 2024

Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot ...

Marché
United States
3 months using the app
BTA Commerce, Inc. replied August 19, 2024

On behalf of D'Angelo, thank you! Your review is well received and nothing short of amazing. 😊

Thank you! We are always happy to assist. We do look forward to a long lasting ...

Edited January 2, 2020

Helpful support staff, quick turnaround for tickets. The app is a bit confusing in the way it's set up but the team does a good job of helping out.

Sew Much More - Austin, Texas
United States
About 8 years using the app
BTA Commerce, Inc. replied March 22, 2019

Dear Shop Owner

Thanks for taking the time to leave us a review!

We tested the log in functionality of your shop and we can see that's it is working and there are no issues ...

October 27, 2016

I couldn't run www.thesoundparcel.co without BookThatApp. It has been a fantastic tool for our music equipment rental business. The app itself is wonderful and the developer has been helpful with projects that have come up along the way.

Thesoundparcel
United States
Over 7 years using the app
March 22, 2017

works very well. support has been always available. recommend this app to anyone needing a calendar app for their shopify platform

Cbca
Canada
Over 7 years using the app
June 14, 2023

I've had the BTA app for a few years now and I am loving the new iteration - looks fantastic! The support team has always answered my questions and issues in a timely manner. Thanks, Rob and BTA team :)

Your Favourite Dresses
Canada
Over 7 years using the app
BTA Commerce, Inc. replied June 20, 2023

Thanks for your awesome review and for being a long serving customer with us 😊! We aim to keep providing nothing but top tiered service to our customers. Thanks for choosing ...

Edited February 20, 2025

Works great.
We had some problems in the beginning, but they are very quick with responding and resolving problems. You have to consider a lot of ittt's for rental and they manage to control them all.
If you ask a question if something will be possible, they not only answer, but manage to fix things before the answer.
Of course depending on the day and hour, but often they answer within an hour! ...

Scattando Verkleedhuis
Netherlands
Over 7 years using the app
July 1, 2024

The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration.
The app has ...

Bent Rods Guiding & Fishing Co
Canada
Almost 3 years using the app
BTA Commerce, Inc. replied July 15, 2024

Hi there 👋

Thanks for your honest review! We do appreciate you taking the time to write this for us. I'm happy to hear that you are satisfied with our support! I take it ...

June 20, 2017

A very useful and straightforward app that has all the functionality we need to manage hires and bookings

Never Twice
Australia
Over 7 years using the app
June 24, 2024

BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!

Collision Advice
United States
Over 3 years using the app
BTA Commerce, Inc. replied June 25, 2024

We are grateful for your review! We look forward to providing you continuous support and to share the good news when we have amazing feature releases!