Appointment Booking App | BTA

Hi 👋

Thanks a lot for your feedback! We are sorry to see that you were dissatisfied with your recent interaction with us. We do understand your disappointment, and would like to provide clarity on a few things:

"To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again."

The plan you were on was a legacy version. The updated plan was increased more than once over the years. Also, you were advised that if you were to upgrade to any of the updated plans, you wouldn't have access back to the "Legacy" plan. If the plan no longer exists, then you wouldn't have an option to get back on that plan.

Another thing to add is that you didn't need to change your plan. You could remain on your "Legacy" plan until the new billing cycle starts and your quota is renewed. If you wanted to resume your bookings, you would need to upgrade your plan. But that would mean you wouldn't have access to the "Legacy" plan anymore. We made sure to point that out.

"Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no."

This logic existed but it's the first time you have experienced it since hitting your limit due to the revision of the quota on the "Legacy" plans. The support team had submitted a request to change this logic if possible. This has caught the team's attention, and they will revise the request accordingly.

The billing cycle is renewed every xth day that you subscribed. So, if you subscribed on the 6th of March, then your new billing cycle is on the 6th of April. Asking us to shorten your billing cycle for a month or forcing the start of the next cycle is not possible for us to do. Especially, given that Shopify handles the billing, not us.

"There's also no option to buy extra appointments for the month. They told me the only option is to upgrade."

If the option existed, we would have provided it to you in a heartbeat 🙂. We have this added to our feature request list and we are hoping that it's something that we can implement this year. Until then, the only option there is to renew your quota ASAP is to upgrade.

"Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable."

As mentioned earlier, we do hope to change the way that this logic is applied. Until then, you can reach out to the support team for assistance with retrieving your reports or any additional information you may want/need.

We wish to continue giving you nothing but great support! Have a great day!

Best Regards,
Support Team at BookThatApp

Thank you for your awesome review! 😊🥳

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Thank you so much for your amazing 5-star rating!

We are so glad to hear that you loved the app and the customer service you received. We appreciate you taking the time to write a review and highly value your feedback.

Thanks again!

Thanks for your awesome feedback! We appreciate you 😊!

Thanks for your amazing review! We truly appreciate you 🤩!