Reviews (495)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its versatility in handling bookings for classes, rentals, and events. Key features such as deposit-taking, customizable booking experiences, and class bundles are particularly appreciated for enhancing business operations and customer satisfaction. The seamless integration with Shopify and the ability to manage bookings directly on websites are standout benefits. Additionally, the customer support is frequently praised for being responsive, knowledgeable, and friendly.

August 27, 2019

Versatile and robust app. The customer service is above and beyond - made the set up easy and helped us customize the app to our exact needs. Recommend 10/10.

ClassPorter
United States
6 months using the app
August 13, 2018

I could not be any happier with the support staff.

This app is flawless if you have a rental business like I do.

Grillboats
Canada
6 months using the app
Edited March 18, 2020

Excellent customer service. Rob was super responsive and efficient when dealing with questions I had about the app.

Our business is on hold until November. Rob helped us find a solution to keep the app until then without being charged. A business with integrity!

SkiGala
Austria
6 months using the app
February 24, 2020

This must be the best app for managing appointments, classes, rentals, tours and tickets on Shopify and the customer service is even better than the app itself. I had some teething issues getting the App set up but the team, especially Rob, were incredibly helpful and ensured it was up and running to my requirements in no time. Would highly recommend this app

TapTicks
United Kingdom
6 months using the app
January 24, 2022

Ignore bad reviews. If you are not experienced enough to use the app, it is not the developers fault. A good app covers a lot of topics that customers often have to deal with when a small business owner doesn't take the time (or use the tool) to make purchases easier. This app IS THE ABSOLUTE BEST if you're wanting to do product rentals and other appointment/booking style functions on your Shopify site. If you go elsewhere to add rentals/bookings you'll come back to this app, trust me, that's what happened to me. My favorite features include being able to have my assistant manage orders from a separate login through a URL and being able to list products for sale as well as for rent in the SAME listing! LOVE LOVE LOVE! Support is wonderful too. Give it a try, you won't regret it.

ELLA
United States
6 months using the app
November 26, 2018

Rob from BookThatApp has helped me TREMENDOUSLY. He responds to all of my questions within 24 hours and with very thorough and easy to follow directions. BookThatApp is so far awesome and has swayed me to stay with Shopify because without it I would not be able to track my bookings for my Rental items. Thank you Rob and BookThatApp for all your continued support and being patient with me throughout all my endless questions! Highly recommended app!

The Wedding Wives
United States
6 months using the app
Edited April 29, 2021

Me being a demanding costumer, I had a great costumer experience with the support team. However, there is Alex from the support team who is on either his/her own personal vendetta, actually does not read the questions I am asking or he/she is lacking costumer obsession. He/she blocked me from the support service, since I told him/her that I will rather wait until another employee is back online again. (I may have send him 50 best tips and tricks for costumer service). I really recommend this app and love the costumer support, but cross your fingers when Alex is answering your call for support. It is unprofessional, does not stand for the high quality service of the app and shines a bad light on the service provided.

Wirtestendich
Germany
5 months using the app
June 5, 2020

This App works extremely well. The Support Team is absolutely superb! They consistently get back to you and are very helpful. They saved me hours of stress (literally, they are a Godsend) - 10/10 would recommend.

Still Water Alchemy
Canada
5 months using the app
December 4, 2018

I had a seemingly niche problem. However, the support desk was really excellent in their support. Detailed feedback, fixes, and rapid response times. Great!

Alencho
United Arab Emirates
5 months using the app
July 10, 2018

Good App for our store but loading problems are regular. the calendar keeps buffering at times and causes problems to process

Projectdress
Singapore
Almost 9 years using the app