Kitenzo ‑ Bundle Builder

Kitenzo is a brilliant app, with great customer service, Denis and Dale have been super helpful assisting with any concerns I have or changes I wanted to make.

Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.

This app really goes a step further than other apps. I get to build my bundle from a selection of products, rather than a set product range only. And you get to set rules for your bundle so that they have to be abided by in order to be added to cart. Which is great if you have separate product for different colours. I've tried a number of other bundle apps and this one was the only one I could easily (if at all) achieve this with.

Great support too, they really go the extra mile to help me customise my bundle even further. Something they don't have to do. Really big help. The presentation of the bundle is lovely too. Highly recommend.

Agile Bundle Builder is just what we have been looking for. Our customers are going to love being able to add multiple flavors without leaving the page. It was really easy to implement especially with the incredible support team. Adam, thank you for your knowledgable assistance and your lightning speed response time.

This app was the perfect solution for us and it was very easy to install. Customer service was exceptional as well.

At this point unusable. They offered to help almost a week ago, but they don't respond to email in a timely fashion. I'm at 6 days. The UX was really hard to figure out. I had to wait days for an appointment for help, and mostly figured it out during that time, it seems like it will be a great app. There is easy to add CSS to help the design flow and better match our site. They had a few helpful suggestions. Mostly they pointed out that my configuration was an issue that i needed someone from their team to help fix the theme so the checkout worked correctly. That was almost a week ago, have you heard from them? My 14 day trial is almost up, and I still can't use it. I'm hoping this review will help with their communication.

We weren't sure how to get our products exporting right in orders, sent a note and got a quick and understandable response, and we love the way this looks on our store!

We tried every bundling app on the Shopify App store an this was the only one that worked as we wanted - the prime difference being it does not utilise discount codes or draft orders to accomplish it's task - meaning we can still operate sales and provide discount codes that can be applied to bundle sales. Very convenient. Since we have installed - I tell no lie, every single one of our orders has been a bundle sale (we do a BOGO / 3 for 2 deal). Worth every penny, that's some phenomenal ROI! Fits right in with our site aesthetic also which is super important to us (fonts/buttons everything, plus granular CSS control where needed). And, the team are super responsive and friendly - helped with everything, stellar!!

Really nice app and great customer service. The app itself needs a bit more fine tuning so the products on the bundle page can show more detail and can match the look of the overall website better etc. But overall working well for us as a custom hamper option.

This app has finally solved a problem we've had for years. We have candle bundles that allow customers to choose what candles they want and they save $ based on volume. The problem Bundle Builder solved was that now the individual SKUs are reflected for reporting and fulfillment which we weren't able to do when using Infinite Options.