Kitenzo ‑ Bundle Builder
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Reviews (264)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app boosts revenue and average order value, especially by turning slow‑moving or accessory items into attractive bundles. They use it for “build your own” gift boxes, decor sets, and multi‑flavor packs with step‑by‑step rules and quantity limits. Features like dedicated bundle pages, single- and multi-SKU support, and split SKUs on invoices are praised. Support is described as fast, patient, and highly helpful over years of use.
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A responsive team and so far, a great working app! It will save us some time in what we've been trying to test.
I looked long and hard for an app to do my create your own gift boxes, and then found this. Really user friendly and intuitive. Saved me a lot on developer fees.
Thank you so much for your review, we always loving hearing a good success story. Bundles come in many shapes and sizes, which is why we've made Bundle Builder as flexible as possible. We hope our app will help you generate lots of gift box sales!
Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.
We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team.
We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.
i loved the idea of the app ...but the support is so slow in response and help me install the app ...i really think to uninstall the app because of the support ...it is now 5 days and I am not getting solution to the problem
Hey, we have reached out a few times via email, but haven't received a reply since August the 30th. We'll look into if we can reach out to your via your stores contact page or socials, as there seems to be an issue with emails getting lost?
We tested a couple of different bundle apps and this is by far the best. Pretty easy to set up... customer support (Adam) is phenomenal. He's been very helpful to get us up and going. I highly recommend this app if you're looking to add a bundle app to your store!
Thanks so much for your brilliant review - we're thrilled to be the best bundle app you've tried out! We've passed your kind words onto Adam and the rest of the support team - feel free to reach out if there's anything else you need. Thanks for joining us, and take care!
Asked for feedback on an issue 5 days ago - have responded after 2 days but just asking for more info. Time zone issue. Think it is just a payment issue as we had a developer with free trial and now we paying but either way - fix the issue - or tell us how - and then we can move on. Now sorted thanks
Hey Tim, thanks for the positive review! Apologies again for the delay in getting back to you, time zones eh? Glad it's all sorted now, and you're up and running with Bundle Builder. Anything else you need, just let us know.
The team of three of us - one an IT guy - really struggled with this app. Hours of wasted productive work time.
It was too invasive into the back end of our site and we believe it has caused problems with backlinks (links are broken)
Poor customer service, not nearly responsive enough.
Thank goodness we made a backup of our theme.
We have deleted the app and activated our back up.
100% would NOT recommend this app.
Only good thing about it was the free trial period so we could test it and see how clearly it did not work for us.
Thank you for your feedback, we’re truly sorry to hear that you experienced some issues. We have reached out to you directly so we can help you get Bundle Builder set up on your store.
The app has a track record of being highly effective at increasing revenue, so we would love for you to benefit from it.
Stay away if you're a larger business with multiple apps installed like Returnly. We spend weeks going back and forth with the app developer telling us to remove apps on our storefront, remove express checkout, and hire another developer to fix an issue because we have a cart drawer. We spent a lot of money with the developer to fix these issues only to find out we still can't get the app to work because we have Returnly installed. What a waste of time and money. This app most only works for very small businesses who have just opened a store and don't require any other apps.
Hey guys, we've just sent another email over to you in regards to your integration, looks like there might have been some crossed wires. Bundle Builder should work well with Returnly, so our developers can jump in and investigate for you. The only limitation with other Shopify Apps is the use of Draft Orders, so we can see if they are being used and by which app. (Only one app can use Draft Orders per store).
Having recently celebrated $80 million in bundle sales, and counting many Shopify Plus stores amongst our happy users, we welcome larger businesses with multiple apps :)
I'm updating my review from one star to FIVE STARS. At first I hated the app - lots of bugs, slow customer service, etc, I gave Agile my "two cents" so to speak and ever since then, they have been nothing but helpful and responsive. Well, their customer service team has been extremely responsive to problems, has helped to make the app more aesthetically pleasing on my site and has really done everything they could/can to help me. I really appreciate that and now, with this new experience, highly recommend this app. The conversion rate on it is great as well, and in the end....isn't that what matters?
Thank you so much for your wonderful review. We're really glad that we have managed to reaffirm your belief in us and in Bundle Builder. Hopefully the app will continue to help increase your conversion rate. I'll make sure to pass on the compliments to our team!
On the positive side this app has an excellent business workflow and business value compared to other bundle builder apps. On the negative side, the support side when there is an issue is below acceptable levels. As a business owner you risk loosing customers due to the slowness of support from these guys. No one wants to see an app malfunction for a full week without getting attended to. In our case we were lucky because our store is still not live and the wait was not detrimental in this case. If these guys get their SLAs up I think we would come back to do business again. For now I do not think we can risk our business at the expense of poor tech support. Please get your game up guys and you will win my vote.
Thanks for leaving a review - we really appreciate all feedback. It looks like there may have been an issue with you receiving our last message - our Support team replied to you on 30th July, but I'm really sorry you haven't received this! I've just sent another email following up to see if I can offer further help, and I look forward to speaking to you!
