Kitenzo ‑ Full Page Bundles

The absolute worst customer support we've ever experienced. No matter how good the functions of the app seem, it's not worth it.

Since originally contacting Bundle Builder nearly three weeks ago re: a few app features and cart integration, we've received no less than three messages telling us integration is complete, only to discover it's as broken as it was day one. Responses to our concerns have been slow, generic, and astonishingly unhelpful. Promises to elevate our ticket or get back to us in a timely manner have proven meaningless. On our end, we've been ready to send bundles live for two weeks, but have been hamstrung by the developer's inability to deliver on simple elements, like prices showing correctly in cart. The waste of time and loss of revenue resulting from our experience with Bundle Builder has been staggering.

The only reason we haven't uninstalled the app yet is because we're a small team, and to find a replacement and build the bundles will take time we can't afford. However, our patience is wearing thin. I expect our experience (and our review) will change if these issues are ever resolved, but as it stands, our position is simple:

AVOID BUNDLE BUILDER.

I am so impressed with this app! I needed an app that would make it easy for my customers to build their own sets of home decor, and I've gotten great feedback. I love how it guides the customer on a journey and helps them visualize their choices, while staying consistent with my brand image. The developers provide excellent support that is unrivaled. No other app that I've used has come close to their quick responses and personalized help. I really appreciate their patience with those of us who don't have all the tech skills! Getting a quality website up and running is stressful, but they made the process a lot smoother. Highly recommend!

Amazing support team! Love your app!
Everything perfect! Our shop need bundle builder for our product packages, and Bundle Builder is the best that we choice! Thank you, support team!

Phenominal! The support from the team has been great. Our installation was a little more difficult than the standard as the automatic version didn't work on our theme. I reached out to the team and they seamlessly took care of everything. For someone like me who isn't very tech savy, this app has been one of the easiest i have used because the support team are so helpful and responsive. Harriet thank you for all your help! Has only been live on the site for 3 hours and already have had our first bundle sale!

Amazing customer support! Super fast to respond to my request/question, and it was successfully solved!

Great app, great support. It greatly increased average order value! Gave us a nice boost during Black Friday and Cyber Monday. One of the better apps that's here to stay for our store.

Although i had a few teething problems starting out the customer service has been hugely supportive and have really helped solve any problems that we had.
Highly recommend!

I looked long and hard for an app to do my create your own gift boxes, and then found this. Really user friendly and intuitive. Saved me a lot on developer fees.

great product, great service! Really drives revenue

Kitenzo is a brilliant app, with great customer service, Denis and Dale have been super helpful assisting with any concerns I have or changes I wanted to make.