Kitenzo ‑ Bundle Builder
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (247)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for creating customizable product bundles, boosting sales and customer satisfaction. It supports fixed and customizable bundles, with features like "Build Your Own gift box" driving sales. The app integrates seamlessly with Shopify themes and offers an intuitive interface. Merchants praise its efficiency, ease of setup, and responsive support team, which assists with customizations and troubleshooting, making it a robust choice for bundle creation.
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Love this app! Very easy to use. Makes it so easy for customers to build bundles. Have helped us generate more revenue $$$.
Thank you for your wonderful review, we're so pleased to hear that you like Bundle Builder and that our app is helping you generate more revenue!
Emailed support two weeks ago, but didn't get their response. They replied to me saying they can't receive my email and then I wrote back. There is no reply since then... I don't know why this happened as my email is totally working fine or they just don't want to help me because I'm still during the trial period...
Thank you for reaching out, and I'm sorry to hear you haven't received our email replies! Our support team have replied to your emails over the last few weeks, but it looks like there's an issue with our replies reaching you. I'm really sorry about the inconvenience - if our replies aren't showing in your Spam folder, could you please get in touch via support@bundlebuilder.app with an alternate email address, and we'd be more than happy to help you with anything you need!
The absolute worst customer support we've ever experienced. No matter how good the functions of the app seem, it's not worth it.
Since originally contacting Bundle Builder nearly three weeks ago re: a few app features and cart integration, we've received no less than three messages telling us integration is complete, only to discover it's as broken as it was day one. Responses to our concerns have been slow, generic, and astonishingly unhelpful. Promises to elevate our ticket or get back to us in a timely manner have proven meaningless. On our end, we've been ready to send bundles live for two weeks, but have been hamstrung by the developer's inability to deliver on simple elements, like prices showing correctly in cart. The waste of time and loss of revenue resulting from our experience with Bundle Builder has been staggering.
The only reason we haven't uninstalled the app yet is because we're a small team, and to find a replacement and build the bundles will take time we can't afford. However, our patience is wearing thin. I expect our experience (and our review) will change if these issues are ever resolved, but as it stands, our position is simple:
AVOID BUNDLE BUILDER.
We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants.
We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over.
We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.
I am so impressed with this app! I needed an app that would make it easy for my customers to build their own sets of home decor, and I've gotten great feedback. I love how it guides the customer on a journey and helps them visualize their choices, while staying consistent with my brand image. The developers provide excellent support that is unrivaled. No other app that I've used has come close to their quick responses and personalized help. I really appreciate their patience with those of us who don't have all the tech skills! Getting a quality website up and running is stressful, but they made the process a lot smoother. Highly recommend!
Hello Melissa - what a wonderful review! Thank you for the feedback and great to hear that your customers are getting the most from the app. The team pass on their thanks and wish you all the best with the bundles! All the best :)
Amazing support team! Love your app!
Everything perfect! Our shop need bundle builder for our product packages, and Bundle Builder is the best that we choice! Thank you, support team!
Hi there LUX SPA SHOP - Great to see you making the most of Bundle Builder! Thank you for your time today and for your wonderful 5-star review! :)
Phenominal! The support from the team has been great. Our installation was a little more difficult than the standard as the automatic version didn't work on our theme. I reached out to the team and they seamlessly took care of everything. For someone like me who isn't very tech savy, this app has been one of the easiest i have used because the support team are so helpful and responsive. Harriet thank you for all your help! Has only been live on the site for 3 hours and already have had our first bundle sale!
Thank you so much for your review, and we're so excited you received your first bundle sale after a few hours! Here's to many more - and if you have any other problems, or need any advice, just let us know and we're here to help!
Amazing customer support! Super fast to respond to my request/question, and it was successfully solved!
Thanks so much for the five star review! We're so glad you had a quick resolution to your issue, and you were happy with the support received. I'll pass your comments onto the support team.
Great app, great support. It greatly increased average order value! Gave us a nice boost during Black Friday and Cyber Monday. One of the better apps that's here to stay for our store.
Thanks so much for your kind review! It's great to hear that Bundle Builder has been able to give you a boost in your BFCM sales - if you need any help with the app in the future, just let us know, and we'll be here to assist!
I looked long and hard for an app to do my create your own gift boxes, and then found this. Really user friendly and intuitive. Saved me a lot on developer fees.
Thank you so much for your review, we always loving hearing a good success story. Bundles come in many shapes and sizes, which is why we've made Bundle Builder as flexible as possible. We hope our app will help you generate lots of gift box sales!
great product, great service! Really drives revenue
Thanks so much for the review, it does genuinely mean the world to our team! Love that you are getting the boost to your revenue, that is such a massive tick! If you need anything in future, ping us a message and we'll be happy to assist!
