Kitenzo ‑ Bundle Builder

Kitenzo ‑ Bundle Builder

Reviews (264)

Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app boosts revenue and average order value, especially by turning slow‑moving or accessory items into attractive bundles. They use it for “build your own” gift boxes, decor sets, and multi‑flavor packs with step‑by‑step rules and quantity limits. Features like dedicated bundle pages, single- and multi-SKU support, and split SKUs on invoices are praised. Support is described as fast, patient, and highly helpful over years of use.

December 8, 2022

Just Tragic. I have installed Bundle Builder for months, and it just doesn't work. Countless hours spent with Shopify Support, a contracted developer, and no results. When we said the app didn't work, The Bundle Builder support team just sent through an arbitrary reason, that Shopify didn't agree with, and our own developer couldn't agree with. The support team go a week or more without contacting us, then state its been escalated, only to find nothing happens, at all. Stay away. They have no idea.

Industrial Athletic
New Zealand
4 months using the app
Kitenzo replied December 9, 2022

Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing with the app as a priority, and will provide an update as soon as we have one. Please note that we value all feedback and are committed to providing the best experience we can for our customers - we look forward to resolving this for you!

July 20, 2022

Phenominal! The support from the team has been great. Our installation was a little more difficult than the standard as the automatic version didn't work on our theme. I reached out to the team and they seamlessly took care of everything. For someone like me who isn't very tech savy, this app has been one of the easiest i have used because the support team are so helpful and responsive. Harriet thank you for all your help! Has only been live on the site for 3 hours and already have had our first bundle sale!

Sole Sox Australia
Australia
18 days using the app
Kitenzo replied July 25, 2022

Thank you so much for your review, and we're so excited you received your first bundle sale after a few hours! Here's to many more - and if you have any other problems, or need any advice, just let us know and we're here to help!

October 3, 2022

We have a complicated ordering situation - many options that we can't collapse. Having every combination as a variation would not be feasible. So we broke the process into stages using Bundle Builder. This allows for greater flexibility and a much more intuitive user experience. We have had the need over time for custom development and also troubleshooting. In both cases the team at Bundle Builder have been attentive, professional, and quick in their response and help in solving all our needs. Highly recommend this app!

PtilTekhelet
Israel
About 2 years using the app
Kitenzo replied October 3, 2022

Thank you so much for your review! It's great to hear how well Bundle Builder is working for your store, and how it has enabled you to create vast offerings for your customers, that were not feasible before. We will pass on your lovely feedback to our support team, and I'm sure they'd be more than happy to hear from you again, should you need any further assistance!

June 13, 2020

I like using this app to help make product bundles to sell items that would otherwise not sell by themselves. They're a few glitches with how the app interacts with Shopify that could be fixed. Ex: fixing up the sale prices int he bundle app doesn't automatically translate to Shopify products/inventory. Also, whenever I make any changes in the actually bundle, I have to keep it in mind to go to my products in Shopify to reset the inventory and bundle prices; every single time. It's a hassle but I really like the way bundle presents the products.

The Westminster Shoppe
United States
22 days using the app
Kitenzo replied June 29, 2020

Thank you, we really appreciate your feedback. Our team have reached out to you to resolve the points that you raised. We look forward to assisting you so you can make the most of our bundling app!

Edited July 6, 2023

These guys are awesome. Quick to respond, Fixes most of what I ask so my customers can have a easy time shopping. This bundle app displays beautiful on our site and looks very professional. The check process is clean and keeps things together on the cart page and the checkout page. We are now things how to add more bundles to our site. I understand they have a new design coming out and really can wait to see how it looks. Trust us, when I say you won't be disappointed. Update...Just asked them to tweak it a little and boom, it was done. Amazing

Huckle Bee Farms LLC
United States
4 months using the app
Kitenzo replied April 5, 2023

Thank you so much for taking the time to leave us such an awesome review! We're thrilled to hear that our app is a great fit for your store, and that you're really impressed with the seamless integration with your store's cart and check out pages! We're super excited to release the exciting new updates that we've been working on, and we're more than happy continue supporting you and your business, assisting in any way that we can. Thank you for choosing Bundle Builder - wishing you every success with your store, and happy bundling 🙂

May 27, 2020

I want to say that they have stellar support. They get back to you fast with a unique solution.

I am trying to create a unique way to do bundles based on the products I have. They have been proactive and brainstormed to try and come up with solutions.

I have tried many different bundle products and some companies never responded and or took a week to get back to me.

One thing I look for is support and they have hit it out of the park even though I could not use their app for what I am trying to do.

It is worthwhile for you to try their app out.

Pull Patch - Removable Patches For Authentic Flexfit and Snapback Hats
United States
8 days using the app
Kitenzo replied May 28, 2020

Thank you for your wonderful feedback. We work very hard to give our users the best possible support, so reviews like these really make our day (we do love a good brainstorming session). Bundle Builder is constantly getting better and we have tons of exciting new features planned for the near future, so keep an eye on the app as we would love to welcome you back at some point!

June 11, 2020

We are very pleased with Bundle Builder so far. We added the app a couple months ago to allow customers to build their own gift box by selecting different products in our store. When I had a question, Adam from customer service was very helpful!

I am hoping that they will add some more features soon that will enhance the user experience like being able to filter the products and maybe even a separate boxfor personalization notes (we offer a few products which can be personalized) similar to the "gift note" box. Other than that, great job guys! Happy to continue using this app.

GIFTABLE GOODIES
Canada
2 months using the app
Kitenzo replied June 12, 2020

We're so happy to hear that you're enjoying the app so far, and that you're pleased with our support service. I'm thrilled to confirm that we already offer note field functionality as part of Bundle Builder, so you will be able to add gift notes to your bundles today.
With regards to product filtering, we have some very exciting new features in the pipeline so keep an eye out for our in-app announcements. Thank you for your helpful feedback, we really appreciate it! If you have any further suggestions we would love to hear about them.

September 29, 2021

This app is exactly what I was looking for! It is one of the best out there. I researched tons of bundle apps before choosing this one. It has a clean look and integrates wonderfully with my theme. It's super easy to use for my customers and for me as well. Any adjustments I wanted to make, the support team was very helpful. I'm glad I downloaded this app. I've wanted to add a "Choose your own set" for my customers for a long time, but never found a way to do it...until I found Bundle Builder! I'm excited to see all the varieties of products I can offer - especially with the holidays coming up.

Jostina
United States
7 days using the app
Kitenzo replied September 30, 2021

Thank you for leaving us a review - I'm so happy to hear you're enjoying using Bundle Builder! We can't wait to see what sets you offer for the holidays!

Our support team are always on hand for anything you need - if you need anything else at all, just reach back out, and we'll be happy to help!

Edited September 11, 2018

This app really goes a step further than other apps. I get to build my bundle from a selection of products, rather than a set product range only. And you get to set rules for your bundle so that they have to be abided by in order to be added to cart. Which is great if you have separate product for different colours. I've tried a number of other bundle apps and this one was the only one I could easily (if at all) achieve this with.

Great support too, they really go the extra mile to help me customise my bundle even further. Something they don't have to do. Really big help. The presentation of the bundle is lovely too. Highly recommend.

MAAREE
United Kingdom
13 days using the app
February 15, 2021

I am so impressed with this app! I needed an app that would make it easy for my customers to build their own sets of home decor, and I've gotten great feedback. I love how it guides the customer on a journey and helps them visualize their choices, while staying consistent with my brand image. The developers provide excellent support that is unrivaled. No other app that I've used has come close to their quick responses and personalized help. I really appreciate their patience with those of us who don't have all the tech skills! Getting a quality website up and running is stressful, but they made the process a lot smoother. Highly recommend!

Melissa Colson
United States
19 days using the app
Kitenzo replied February 15, 2021

Hello Melissa - what a wonderful review! Thank you for the feedback and great to hear that your customers are getting the most from the app. The team pass on their thanks and wish you all the best with the bundles! All the best :)