Fancy Feast US
I do believe the app works as described. You will want to read carefully about multiple and single SKU bundles as there are pros and cons of both. We did have issues with single SKU bundles creating ghost products on our site, but Agile did help us understand that the multiple SKU bundle was a better fit for our needs. However, for other reasons, we decided to stay with single SKU. While the app does deliver a way to bundle products together, the customer service is significantly lacking. Most recently, we have been completely ghosted by Bundle Builder's support team after many attempts at contacting them. At first, they were responsive, but since, have ignored multiple requests for help with troubleshooting. As I've read the reviews, this seems like a recurring theme so please take this into consideration when deciding which bundling app to use in your shop.
Thanks for your review, and highlighting the difference between Single and Multiple SKU bundles. This is fairly new functionality for the app, and something which brings more power and functionality to bundles. There are subtle differences and limitations to each, as you mention, so it's important to choose the right one for your store.
Apologies for the lack of contact from the support team here, we're looking into what happened to the emails you sent through, but in the meantime, i'll personally ensure that the team get in touch ASAP so we can figure out the last things needed to get you up and running.
Colestown Chocolates NZ
Asked for feedback on an issue 5 days ago - have responded after 2 days but just asking for more info. Time zone issue. Think it is just a payment issue as we had a developer with free trial and now we paying but either way - fix the issue - or tell us how - and then we can move on. Now sorted thanks
Hey Tim, thanks for the positive review! Apologies again for the delay in getting back to you, time zones eh? Glad it's all sorted now, and you're up and running with Bundle Builder. Anything else you need, just let us know.
A great app, does need a bit of tweaking to get it to work exactly how we want it because of how we're structured. That's where the customer service team has been a great help with prompt and detailed replies. Thanks for all your help!
Thank you for your kind review. We're very happy to hear that you have managed to adapt the app to suit your store's particular needs. Our support team will be very pleased with your feedback. Happy bundling!
The team of three of us - one an IT guy - really struggled with this app. Hours of wasted productive work time.
It was too invasive into the back end of our site and we believe it has caused problems with backlinks (links are broken)
Poor customer service, not nearly responsive enough.
Thank goodness we made a backup of our theme.
We have deleted the app and activated our back up.
100% would NOT recommend this app.
Only good thing about it was the free trial period so we could test it and see how clearly it did not work for us.
Thank you for your feedback, we’re truly sorry to hear that you experienced some issues. We have reached out to you directly so we can help you get Bundle Builder set up on your store.
The app has a track record of being highly effective at increasing revenue, so we would love for you to benefit from it.
One Fine Dine
The App presents set Menus in an elegant user friendly way. support was 2nd 2 none replies within 24hrs
Such lovely feedback, thank you. We're so pleased to hear that you like Bundle Builder, and that it works well for your set food menus! I'll make sure to pass on your compliments to our support team.
I looked long and hard for an app to do my create your own gift boxes, and then found this. Really user friendly and intuitive. Saved me a lot on developer fees.
Thank you so much for your review, we always loving hearing a good success story. Bundles come in many shapes and sizes, which is why we've made Bundle Builder as flexible as possible. We hope our app will help you generate lots of gift box sales!
love this app. I'm not a computer wix so everything takes a bit longer to put together but, this app helped me put a bundle together and get sales within days. thank you
It's really great to hear how quickly you got the app set up and generating revenue on your store - this is exactly what we built Bundle Builder for. Thank you for your lovely review and we hope your bundle sales will continue to grow!
Doesn't work the app won't let you save bundles which are the essence of the app, also support stopped answering after realized they had no idea what to do.
Thank you for your feedback. Sadly we have been unable to trace any previous communications from you, however I have just reached out to you directly as we are very keen to help you resolve the issue you flagged. We’re hoping to hear back from you so we can get the app set up correctly on your store.
Just awful. App constantly creates ghost products and ghost variants, despite the assistance of support staff. Have wasted SO MUCH time trying to get this app working. Our dev team has given up. Just so mentally exhausting.
We’re truly sorry to hear your feedback. Our goal has always been to make Bundle Builder as powerful and flexible as possible, however like any 3rd party app we unfortunately have to work around the limitations of the core platform. This is why we made the conscious decision to use ghost product and variants. We would be happy to discuss how these can be used effectively if you'd like to contact our support team.
We monitor Shopify’s own feature releases very closely and fully intend to simplify the app’s functionality as soon as this is possible. The team are very grateful that you decided to try out our app, and we hope to welcome you back in the future.
I rate this app a solid 10/10. User friendly. Integrates so well with my current shopify theme.
I do not come from a web developer or e-commerce designer background. This app is exactly what I was searching for all along.
Perfect for my first website as I would like my customers to add items to create their own gift sets.
Looking forward to increasing sales through the bundle optimisation as soon as I launch the website.
Thank you Bundle Builder for creating the perfect solution for my business.
Thank you so much for your wonderful review. We work tirelessly to make our app as flexible and user friendly as possible. It's so rewarding to hear that Bundle Builder has proven to be the right bundling app for your business. We hope the apps continues to meet your expectations. Happy bundling!