Kitenzo ‑ Bundle Builder
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We've been using Bundle Builder for a number of years and the product is excellent. The support team are fantastic and recently solved an issue for us, without any fuss.
Bundle Builder has definitely saved us a lot of time but more importantly it has led to increased sales.
Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that you've been really impressed with Bundle Builder over the years, and our support team - we take pride in providing the best support to our merchants, so it's great to hear that our efforts are appreciated.
It's also awesome to hear that Bundle Builder has not only been an efficient tool for your business, but also gave you a boost in sales! We really appreciate your continued support and look forward to continue assisting you in the future 🙂
Definitely don't expect a quick response from their customer service if something goes awry with their app and you need immediate tech support. 2 of my best selling bundles stopped working for no reason. I needed it to be fixed immediately since it was costing me potential sales. I messaged them at night, received one unhelpful response in the morning and then nothing else for the rest of the day and night. I ended up having to spend my entire day trying to figure this out on my own because my customers were complaining. Maybe not the best app for US customers. Will be looking at other options.
Hi ChibiJay Shop team, thanks for your feedback, and sorry to hear you've been disappointed with your experience with us. I can see that the team required further information from you in order to investigate the problem you were experiencing with your bundles, as we were unable to replicate it on our end. We understand your frustration with the delay in resolving your issue, and we apologize for the inconvenience this may have caused you.
If there are any outstanding issues that we can work with you to resolve, then please feel free to reach out to us and we'd be more than happy to assist you. We hope to have the opportunity to provide you with a better experience with us moving forwards!
It works in theory, however this caused so many headaches with google merchant integration. We could not fix this after reaching out to support many times. This is a major issue!
Hey Desmond Cheese team, thank you for your feedback. We’re sorry to hear that you’ve had issues integrating Bundle Builder with Google Merchant Centre.
I can see that our support team previously offered some suggestions to help resolve this, but as you have since uninstalled the app, we’re unable to investigate further for you to fully resolve the issue. Google Merchant Centre typically does not cooperate well with bundles with variable pricing, however we’d be more than happy to continue investigating this issue should you wish to reinstall in the future.
We use this to create a Pick n Mix Bundle. It works really well and the team are very quick to respond if there are any issues.
The only downside is that it uses the Shopify discount functionality so customers cannot use discount codes when buying the Pick n Mix.
Thank you for taking the time to leave us a review, CheeseO's team! We're thrilled to hear that Bundle Builder has been a great fit for your store's needs, and that the team have been responsive in addressing any issues that have arisen.
We appreciate your feedback regarding the use of discount codes, and this is definitely something we will take into consideration as we continue to improve the app's functionality. Thanks again for sharing your experience with us, and for choosing Bundle Builder!
Support has been really slow to reply, and it starting to take multiple emails to get a reply for the same issue. We're talking waiting multiple days now to hopefully get a reply, and when they do reply they don't actually provide a solution. I think the app can be useful if set up correctly, but the lack of support that you'll most likely need is going to be the main reason you don't keep the app. As of now i can only give them 2 stars and wouldn't recommend this app since I believe support should be a main focus for them and they clearly don't value it as much as they should.
Hey Kreative Living team, thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience with us, and we apologize for any inconvenience that the delay in resolving your issues may have caused you. We really value all feedback, and are committed to improving the experience of all merchants wherever we can - through the app functionality itself, and also our support processes.
I can see that whilst the team were investigating your issues, your ticket was moved to the back of the queue in our system with each new email sent - we work on an oldest to newest approach, highlighted in our auto-reply emails, which can cause the delays to our response time. We hope that the recent solution offered to you by our support team has now fully resolved your issues, but please feel free to contact us if you have any further questions - we hope to have the opportunity to provide you with a positive experience with us moving forwards!
muy bueno
Thank you so much for your delightful review! We're extremely happy to hear that you are having a good experience with Kitenzo!
If you run into any more questions, please don't hesitate to get back in touch and let us know! We'll be here and more than happy to help!
I will be honest over the years we have had some issues with this app not working the way I want it to. The company has been so good in helping issues quickly and I could not say enough good things about it.
Love this app and company
Thank you so much for leaving such a wonderful review!
Your kind words mean a lot to everyone here at Kitenzo, and we’re thrilled that you’re enjoying both the app, and the Support that comes with it!
We're eternally grateful for your continued partnership over the years! So from everyone at Kitenzo; thank you for being a part of our journey!
If you run into any more questions, please don't hesitate to let us know! We'll be here and more than happy to help!
Great app for bundling products together and for managing inventory. The support team is very responsive, which is important to us as we don't have coding experience.
Thank you so much for taking the time to leave a review!
Our Support Team is fantastic and I’m delighted that you found them to be both responsive and helpful!
If you need anything going forwards, please do reach out! Our Support teamed will be delighted to assist you further!
I recently had a very pleasant experience with their customer support, Denis! He was able to help me very quickly with a cart integration issue and clarify all of my concerns or questions.
Thank you for leaving us a review - we really appreciate it!
I'm delighted that you had a great experience with our Support team. Denis is fantastic and it's great he was able to resolve your questions quickly and clearly.
Please let us know if you need anything in the future. Best of luck and happy bundling!
WOW, I am so impressed by Kitenzo's support and care. I had a lot of customizations that I needed and Denis was able to help me with everything - he was super patient and so knowledgeable with codes. I'm glad I am a customer for many years, no regrets. Definitely recommend :)
Thank you for making my experience very good Denis! Appreciate you!
Thank you for taking the time to leave us such an amazing review! I know Denis is delighted he was able to assist you so much and all of us at Kitenzo are so happy to be working with you! Please let us know if you need anything in the future and we are excited to support you going forward.
