Kitenzo ‑ Bundle Builder
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Reviews (245)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for creating customizable product bundles, boosting sales and customer satisfaction. It supports fixed and customizable bundles, with features like "Build Your Own gift box" driving sales. The app integrates seamlessly with Shopify themes and offers an intuitive interface. Merchants praise its efficiency, ease of setup, and responsive support team, which assists with customizations and troubleshooting, making it a robust choice for bundle creation.
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We love how flexible this app is because we can build so many different kinds of bundles to provide more purchasing options for our customers. We've also had some very good experiences with their customer support team when we run into challenges.
Thanks for your wonderful feedback! We're so proud of the flexibility our app gives merchants over their purchase options, so we're really pleased you love it as much as we do! If there's anything else you need, feel free to pop us another message and we'll dive straight in. Thanks again, and take care!
It works very well.
Although it may not be the custom solution we needed, as a third-party app, it allows a fair bit of customisations and their customer service, not the fastest but very effective!
Thank you so much for leaving us a review, we're super glad that Bundle Builder is working so well on the Verve Fitness store - the 'build your own home gym package' is so creative! Just pop us another message if you need any more help - we are a small team, but are always here on hand to help our merchants in any way we can!
We LOVED Bundle Builder and it worked great, until we wanted to add subscription services to our site. We set up Recharge for our subscriptions, and now Bundle Builder does not work. It dumps our customer's bundles right at checkout, leading to so much frustration. We are now tasked with finding a new bundle app that can work with Recharge.
Hey there, thank you for leaving us a review - we really value all merchant feedback. Bundle Builder is compatible with most apps & Shopify features, provided that they do not use the draft order functionality - this is because only one app can use this feature at a time, which is unfortunately a Shopify platform limitation that's outside of the app's control. More information on this can be found in our documentation, or feel free to reach out to our support team if you have any questions.
BEWARE - new predatory pricing model. Huge costs for merchants. DO NOT USE.
While our initial experience was OK with this app - as soon as we started doing any real volume, the developer changed the pricing model on us and LOCKED US OUT of the app and disabled bundle builder on the front end until we would pay them $299 a month AND 1.5% of all orders placed through the app. This is a 400% increase in cost just for the subscription alone - we are into over 1000% increase in costs once the 1.5% surcharge on all orders is included. This should be criminal. This was not even an existing charge tier when we signed up for the app around 1 year ago. Check out shopify's own integrated bundle builder and avoid this app at all costs if you are anything above a garage-level seller - at least they have some degree of accountability and desire to keep you on the platform. This new tier does not even offer any tangible benefit to the user beyond "better customer service." Low-effort cash grab. DO NOT USE.
Hi there, thanks for your honest review. During the initial installation of the app, we clearly outlined tier-specific limits for each subscription plan. In January of this year, it came to our attention that your usage had exceeded the limits associated with your current subscription tier. In accordance with our policies, we issued a notification with a 30-day notice, emphasizing the need to upgrade, which you declined to heed.
Following on from that upgrade notice period, we made updates to our pricing plans. It's our standard practice to grandfather our merchants onto their existing plans whenever changes are made. Unfortunately because you declined to accept the upgrade, the opportunity for this then passed.
We understand that changes in pricing can be challenging, and we strive to be fair to all our users. The adjustments are necessary to maintain a healthy ecosystem and foster the continued growth and improvement of the app. We firmly believe that a fair contribution from all users, especially those with higher usage, is essential to providing the best possible experience for everyone relying on Bundle Builder.
We value your continued support and welcome any further discussion to address your concerns. Our goal is to ensure that you have a positive experience with our app, and we remain committed to providing a platform that meets your needs.
Amazing App helping us give our customers true value for money!
Customer service is truly world-class! Tammy Reer Endz Underwear
Thanks Tammy, that's wonderful to hear. We hope Bundle Builder will keep bringing you lots of sales. Happy bundling!
Had a very good informative onboarding call with Harriet. Really helpful. I like this app and it seems to fit with our expectations.
Thanks so much for taking the time to leave us a review, we really appreciate it! We're super glad to hear that you're enjoying Bundle Builder, and found your complimentary onboarding call with our specialist so helpful - we will make sure to pass on the feedback to Harriet! Please feel free to reach out to our support team if you need any assistance down the line, as we'd be happy to help.
DO NOT USE THIS APP if you care about good user experience and good customer support! It is the biggest sales weekend of the year and this app keeps telling customers our items are sold out when we literally have hundreds in stock. Ads running, emails going and half the people are encountering errors. Have not heard back from their support and losing sales by the minute. Very upset. When it works its great but when it doesn't, you are outta luck. Very buggy. Take heed.
Hey, we've replied to your emails, but haven't had a reply back?
Just to clarify, we set the bundles to show as out of stock when Bundle Builder has not been installed on your store correctly. It prevents you selling bundles for the wrong price, stock levels, etc. There will be a notification in your app telling you what needs to be done, and you would have also received an email letting you know there is a problem.
I can 100% see the frustration, but we built this in to ensure the smooth running of your store. If you need help installing, just let us know, happy to help :)
Muy buen servicio! Necesitan mejorar algunos aspectos específicos y añadir funcionalidades pero es la mejor app para hacer bundles con diferencia :)
¡Muchas gracias por tu revisión! Estamos muy contentos de saber que la aplicación es la mejor para hacer paquetes, ¡y estamos aquí para ayudarlo si necesita algo más! Estamos agregando muchas funciones nuevas en 2022, ¡así que siga buscándolas!
I recently had a very pleasant experience with their customer support, Denis! He was able to help me very quickly with a cart integration issue and clarify all of my concerns or questions.
Thank you for leaving us a review - we really appreciate it!
I'm delighted that you had a great experience with our Support team. Denis is fantastic and it's great he was able to resolve your questions quickly and clearly.
Please let us know if you need anything in the future. Best of luck and happy bundling!
We've tried over and over again to use this app but it is very glitchy and does not work properly! We've lost a lot of sales using this app and support cannot fix the glitches either. Do not recommend.
Sorry to hear you ran into problems using our app. I can see you had issues integrating our app into your theme, but have since uninstalled. We can 100% jump in and sort out any issues you may be experiencing, so if you re-install, just pop us an email and we'll take a look right away.
