Kitenzo ‑ Bundle Builder
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Reviews (245)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for creating customizable product bundles, boosting sales and customer satisfaction. It supports fixed and customizable bundles, with features like "Build Your Own gift box" driving sales. The app integrates seamlessly with Shopify themes and offers an intuitive interface. Merchants praise its efficiency, ease of setup, and responsive support team, which assists with customizations and troubleshooting, making it a robust choice for bundle creation.
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Definitely don't expect a quick response from their customer service if something goes awry with their app and you need immediate tech support. 2 of my best selling bundles stopped working for no reason. I needed it to be fixed immediately since it was costing me potential sales. I messaged them at night, received one unhelpful response in the morning and then nothing else for the rest of the day and night. I ended up having to spend my entire day trying to figure this out on my own because my customers were complaining. Maybe not the best app for US customers. Will be looking at other options.
Hi ChibiJay Shop team, thanks for your feedback, and sorry to hear you've been disappointed with your experience with us. I can see that the team required further information from you in order to investigate the problem you were experiencing with your bundles, as we were unable to replicate it on our end. We understand your frustration with the delay in resolving your issue, and we apologize for the inconvenience this may have caused you.
If there are any outstanding issues that we can work with you to resolve, then please feel free to reach out to us and we'd be more than happy to assist you. We hope to have the opportunity to provide you with a better experience with us moving forwards!
Great app and very good support ! The most of our sells are done with bundles. There's a lot of options and we can customize the bundles.
Thank you for the review! Great to see you are having success with Bundle Builder. If you need any further support please feel reach to reach out.
Updated. The company worked hard to resolve the issues, but it still took a good amount of time and caused some major losses. I appreciated their responsiveness, Our website has been down for 3 days, as our entire system is built off of bundle builder. They pushed a major update without notifying anyone, and now the app hits an error message and can no longer be installed. Communication has been terrible and there have been no updates.
Thank you for taking the time to leave us a review, and we're really sorry to hear that you've experienced some issues with the new app update. A member of our team is in contact, and has sent over an access request this morning, so our developers can look into this as a priority - you should find this request in your inbox, and we look forward to getting this sorted for you!
I recently encountered an issue with the manual cart integration for my Shopify store, and Dale from Bundle Builder provided outstanding support. Dale’s prompt response and precise information resolved my issue quickly and efficiently. The exceptional customer service and smooth process made a significant difference. I highly recommend Bundle Builder for their excellent support and dedication to helping their customers succeed!
Thank you so much for your kind words and for sharing your experience with our Bundle Builder app! We’re thrilled to hear that Dale was able to assist you promptly and effectively. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Bundle Builder!
So far the apps to the job and create more sales for us. The support team are great and responsive to our issues too :)
Thanks so much for your review! Glad to hear Bundle Builder to helping create more sales with you - we're excited to see all of your bundles in the future! If you need any other help at all, just reach back out, and we're always here to help.
Great app, did have a few issues with currency but they were super at getting it fixed ASAP. Best bundle builder app on the market if you offer discounts and have lots of products! Thanks guys!
Hey, thanks so much for raising the issues you had with currencies on your store. As you mentioned, we jumped on it right away, and i'm so happy we could get a fix out so quickly. We really appreciate the recommendation. Thanks again and best of luck with product bundling!
We had launched a number of smaller accessory items in 2020 and realised that some of them could 'bundle' together to create a new product offer. We looked at 5 or 6 other Apps offering a similar solution, but Bundle Builder's examples were close to what we were looking to achieve and so we found it easier to trust this App. As of the date of this review we have been using it for about a year, and we are really happy with its performance. It does clog up your 'draft orders' because of the way it has to construct the bundle order - but I believe all have to do this. Support was good. The 30 days free trial was long enough to really test it out - an offer that was very important. I'm not a web designer .. BUT I'm sure the look at feel and the flow through could be thought out more. As I say to so many of the Apps the route to the best App is get your long term customers involved in your UX. Still A Good a App, well worth our support. Cheers BB
Thank you for taking the time to leave us a review - we're so glad to hear that Bundle Builder has been able to help you create your new product offers! We're always happy to receive any feedback, and I'll make sure to pass yours onto our app developers! If you need any additional support, just reach out and we'll be happy to help!
I used the app to made a "create your own box" functionality. It is very efficient and flexible for the job and the support team is very helpful.
We try to make our app as flexible as possible to suit all kinds of stores and products, so it's wonderful to hear that Bundle Builder has allowed you to sell your delicious looking products as a customisable box. Our support team will be very happy with your feedback, thank you!
This is the first time I've seen a bundle app that can provide the bundle builder with a step by step experience, detailed bundle rules, and the ability to split sku's on the final invoice. If you have ever dealt with multiple warehouses or out of stock items, you'll know that having a bundle listed by the individual items rather than a bundle sku is an enormous advantage for the order fulfillment team.
Also, it's really important to point out that the Agile team is immensely helpful. Responses come back in less than 24hrs, and they are very quick and efficient when it comes to helping modify your liquid code to get their app completely functional with your theme.
I wish I'd have had this stuff years back when I started my store. Glad we finally have an app like this with Agile's great support! I would highly recommend this to anyone that's considering fixed or customization bundles on their store. :)
~Russ
Thank you so much for your kind words about Bundle Builder and our support team, Russ! Wishing you and your store all the best :)
Very happy with the customer support we've received and nice options to customize the layout. I recommend the app overall.
Thank you for your kind feedback, I have passed it onto our team!
