Kitenzo ‑ Bundle Builder

Kitenzo ‑ Bundle Builder

Reviews (245)

Overall rating
4.3
Counts per rating level
  • 74% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for creating customizable product bundles, boosting sales and customer satisfaction. It supports fixed and customizable bundles, with features like "Build Your Own gift box" driving sales. The app integrates seamlessly with Shopify themes and offers an intuitive interface. Merchants praise its efficiency, ease of setup, and responsive support team, which assists with customizations and troubleshooting, making it a robust choice for bundle creation.

Edited October 26, 2020

I've made use of this app and I must say the customer service is really good. The developers are very helpful and fast and always polite

Nintendo Online Store South Africa
South Africa
11 months using the app
Kitenzo replied March 4, 2020

Thank you, our Support and Development teams will be thrilled with your feedback. We're so pleased to hear that you like Bundle Builder. Happy bundling!

August 1, 2019

This App has helped my store tremendously. My AOV has increased by 30%, and my customers love the option to build their own bundle and save some $$. Service and support have always been there when I needed them. Great App.. don't hesitate.

Smoky Mountain Beard Co.
United States
10 months using the app
Kitenzo replied August 2, 2019

We are really pleased that Bundle Builder has helped increase your AOV so much, let's hope it keeps on growing! Thank you so much for your kind review :)

September 30, 2018

We have had a great experience with BundleBuilder and the folks at Agile - from the beginning we knew this was the only app that could get close to what we were trying to build (a custom order "basket" where you could pick and choose items to fill up to a certain quantity, and do so in a user friendly manner).

Agile has built their app in a very systematic way that allows for tons of customization (we wrote some custom CSS, but were pleased with the amount of flexibility in the source code, which allowed for all that custom styling). Moreover, they were willing to walk us through any issues, and even developed new features for the app based on our specific needs! Talk about fantastic service.

Thanks especially to Susi & Spencer for your support, and to the team for helping grow our business in a very real way. Would recommend to anyone needing something similar.

Cheers!!!
-
Pinckney Cookie Cafe
lovethesecookies.com

Pinckney Cookie Cafe
United States
10 months using the app
July 11, 2023

We use this to create a Pick n Mix Bundle. It works really well and the team are very quick to respond if there are any issues.

The only downside is that it uses the Shopify discount functionality so customers cannot use discount codes when buying the Pick n Mix.

CheeseO's
Ireland
9 months using the app
Kitenzo replied July 13, 2023

Thank you for taking the time to leave us a review, CheeseO's team! We're thrilled to hear that Bundle Builder has been a great fit for your store's needs, and that the team have been responsive in addressing any issues that have arisen.

We appreciate your feedback regarding the use of discount codes, and this is definitely something we will take into consideration as we continue to improve the app's functionality. Thanks again for sharing your experience with us, and for choosing Bundle Builder!

February 15, 2021

App did exactly what we need it do. Support was helpful, though it took a week to get to said help, so support could be a bit better, but overall still worth a 5-star.

Mighty Mud Mixer
United States
9 months using the app
Kitenzo replied February 15, 2021

Hi there Mighty Mud Mixer - Thanks for the 5 star review! Support are always on hand to give their very best, and while this was a tough one, it was great to see we could help you out and get things running smoothly for you. We appreciate the feedback and the detailed information. All the best with the bundles and feel free to reach out anytime.

Edited June 16, 2023

From total trainwrecks to incomplete apps, I stumbled across this app recommended by a friend who sells gift boxes. Super happy with the results and Adam from the chat support. Intuitive, smart UX and enough customization to make it work for me!

Update: We're now several months in - I stand by my assessment.

NSP USA
United States
9 months using the app
Kitenzo replied September 15, 2022

Thank you for your wonderful review! We're so glad you're loving Bundle Builder and all it offers after the recommendation, and we can't wait to see the new bundles live on your surfing site! We will pass on your feedback to Adam - and please do reach out again if you have any further questions, the team will be more than happy to help :)

February 21, 2022

The customer service for Bundle Builder is AMAZING. We have contacted them a few times, and they are always happy to help & quick to respond. It truly makes using this app even more worth it! And a special thank you to Adam for being so helpful :)

Krunchy Melts
United States
9 months using the app
Kitenzo replied February 21, 2022

Thank you so much for your lovely review! It's been an absolute pleasure to help, and I can see the team is working on something for you currently - we'll be back in touch with an update ASAP, but if you need anything else in the meantime, just let us know, and we'll be happy to assist!

June 27, 2024

Not only the best bundle builder app on Shopify but the best customer service. Natalie is awesome and so patient with my silly questions. She helped me troubleshoot and get me together. When I'm on the cover of Forbes magazine, it's because of Natalie and Bundle Builder.

Weirdoughs
United States
2 days using the app
Kitenzo replied July 1, 2024

We're stoked that you love Bundle Builder and our customer service. We'll be waiting four our copy of Forbes when you get there! 🚀 Thanks for choosing Bundle Builder and if there's anything else you need, just give us a shout and we'll be right on it.

July 5, 2019

I've been really pleased so far with this app and the developers have been fantastic. We did find a small problem that only started occurring after about 6 months but the developers helped rectify the issue within a couple of hours (despite being on opposite sides of the world to each other). Excellent customer service. Thanks so much!

Little Eco Shop
Australia
8 months using the app
Kitenzo replied July 8, 2019

We're so glad that you're pleased with our service. Thank you for your review of Bundle Builder!

August 23, 2021

I use this app for my customers to create gift boxes from an assortment of sweets. I wish it had more features for this use and cost less but it still does the job better than others I have tried. The customer service is also top-notch - anytime I have a question or an issue, they help me out every time - Jess K was particularly helpful with my last issue. Highly recommend!

ZaZoLi
United States
8 months using the app
Kitenzo replied August 24, 2021

Thank you so much for taking the time to leave a review - we really appreciate your feedback, and we'll definitely keep working to improve the features of Bundle Builder for our merchants! If you have any other questions, just let us know, and we'll be more than happy to help.