Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

October 15, 2021

BEST · APP · EVER!!!
Is not only clean, beautiful, customizable and straight to the point. It also has all these beautiful triggers and options that allow for even more experience customization! I hope to use it forever!

Abysm Internal
Canada
Over 1 year using the app
October 6, 2020

Started with the free trial then upgraded to the Pro Plan. App works great, love the features and it's a great price.

Three Brothers Wineries and Estates
United States
Over 1 year using the app
September 21, 2020

Best live chat app ever made. Very affordable for startups and everything is straight to point. Very useful if you wish to engage with your visitors. HIGHLY RECOMMEND THIS APP.

Experience CBD
United States
Over 1 year using the app
April 20, 2020

I have been working with Live Chat for the past year and a half. The app works really well for our needs as a small business. The customer service team has been very easy to reach and responsive.

Merrifield Coffee Roasters
United States
Over 1 year using the app
May 27, 2021

We've been using Chatra for several years now. The app has a robust feature set, and customer service is outstanding.

Really Good Ebikes
United States
Over 1 year using the app
May 20, 2016

So far I have had a great experience using this LIVE chat. It is easy to use, and just what we needed.

Free Vibrationz
United States
Over 1 year using the app
October 3, 2018

So far so good! This is very helpful to answer questions and save orders! It was very quick to set up which was great.

Horacio Printing
United States
Over 1 year using the app
April 2, 2021

I steal learning how to use this app. I just now start advertising so that I will use this soon. I like the app so far. But I have a small experience.

TRENDY SIMPLY
Israel
Over 1 year using the app
Edited September 2, 2021

Used a couple alternatives before finding this live chat app. This is the best so far. Haven't experienced any delays in receiving and sending messages like on other apps. The app is very easy to use and there's a mobile app also. A+ will definitely continue to use.
Update: Still performing amazingly and the support team are very prompt and helpful, we recommend to everyone!

WatchStatus Ltd
United Kingdom
Over 1 year using the app
Edited April 20, 2020

Have been using this app for over a year, it is excellent, no complaints. We use it on desktop and phone app. I highly recommend it.

The Sleep Shirt
Canada
Over 1 year using the app