Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer engagement and sales, with some noting doubled conversions. Key features such as live visitor tracking, customer browsing history, and cart viewing are particularly praised. Merchants commend the app's automation, ease of use, and seamless integration. The customer service is recognized for its responsiveness. The app's affordability and free plan option are appreciated. Customization of the chat widget, Facebook Messenger integration, and insights into customer behavior are also highlighted. The app's mobile compatibility is beneficial for on-the-go responses.

September 23, 2018

Very happy with the Free version of the app. :-)

Might upgrade when I find the time to add the extra info/settings.

Watermans AU
Australia
About 1 month using the app
August 29, 2017

We had to select from different developers, and we chose Chatra, it works very well with our requirements, especially since English is not our first language, it is very ease to edit, or simply use it as is. Thanks to the whole team and looking forward to utilize your apps in our store.

Dedica2 2
Colombia
About 1 month using the app
February 21, 2017

Chatra really works well in terms of its overall functionality and its ease of use, integration, and feature set, it's a fantastic overall app. What I would like to see as the app grows is the ability to fine tune and customize a lot more of the app's features (through something like CSS position, color, background, size, etc.). The ability to more specifically (and responsively) adapt the chat button to different areas of the screen and customize for mobile versus desktop (right now it is just on or off), those would be fantastic additions to have. Again though - functionally very robust and powerful, and very easy to integrate, get up and running, and use. Great work!

Anjas Attic
United States
Over 2 years using the app
March 28, 2021

Brilliant App! Helped me convert a few customers in under a week of installing this app. Look forward to closing many more deals

House of Bareeki
India
About 1 month using the app
April 14, 2019

We are pleased with Chatra for its interactive ability and adaptability for virtual customer service. I would recommend it as a viable e-commerce app for customer engagement!
Tom, Traveloosa.com

Traveloosa
Canada
About 1 month using the app
February 28, 2019

Great app and very easy to set up. Works like clockwork and appears on every page you want it to appear.

Wood and Glass
Canada
About 1 month using the app
July 27, 2021

I love this app, being able to livechat with customers. Quite easy to set up and the auto responses you can set up for FAQs are great.

Throne Boss Australia
Australia
About 1 month using the app
September 17, 2018

Been using it for a week now.

Pacific Downtown
United States
About 1 month using the app
November 30, 2021

I like the options which are user friendly and to make chat very understandable for beginners. It has been very useful to communicate with customers instantly while they are online and having doubts.

Gusto Style
India
About 1 month using the app
May 6, 2020

We like this live chat app very much. App is user friendly and has all the features we need. Thank you Chatra.

ASTA mart
India
About 1 month using the app