Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

March 16, 2020

The Chatra Team are constantly active and receptive to anything you may need, this app works perfect

handcraftsfamily
Venezuela
About 2 months using the app
September 25, 2018

We have been using this for a few weeks and are very impressed with the features and functionality. Very glad we installed the app. While not perfect, it's pretty close.

Biggs Ltd
United States
Over 3 years using the app
February 11, 2017

Excellent chat app. Would recommend fully.

Cairn Broome
United States
About 2 months using the app
February 27, 2018

We love using Chatra for our store -- ever since we added it, we've gotten a huge increase in sales. Customers like being able to reach out to us right away without going anywhere else, and we use everything that Chatra has to offer.

Thank you for this wonderful program!

Artworktee
United States
About 2 months using the app
May 23, 2019

It's super easy to install and very easy to use. We you need a simple and quick solution to live chat with your customers this is it. So far so good.

Gingernjo
Australia
About 2 months using the app
February 16, 2023

La aplicación es muy buena, ofrece mucha información en directo sobre los usuarios que hay en tu web en ese instante. Además, puedes automatizar respuestas fácilmente. La recomiendo.

Escuina
Spain
About 2 months using the app
Edited November 29, 2019

Once again it crashed on Black Friday, once again their support is offline.

How is this OK shopify?

App is gone from all 3 of my sites, 3 employees now cant work, this is absolutly unacceptable

Dcams.dk
Denmark
About 4 years using the app
April 20, 2018

Very good app thanks for the support.

Nightvisionglasses Store
United States
About 2 months using the app
November 10, 2020

This App has helped me improve my stores look and make sales. It is easy to set up. They can assist you right away if you need help

My Lovers Corner
United States
About 2 months using the app
July 8, 2020

It is great, good desing and also the support is great. 5 stars I don't have any complain about this App

City Dreams Mall
Guatemala
About 2 months using the app