Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer engagement and sales, with some noting doubled conversions. Key features such as live visitor tracking, customer browsing history, and cart viewing are particularly praised. Merchants commend the app's automation, ease of use, and seamless integration. The customer service is recognized for its responsiveness. The app's affordability and free plan option are appreciated. Customization of the chat widget, Facebook Messenger integration, and insights into customer behavior are also highlighted. The app's mobile compatibility is beneficial for on-the-go responses.

August 22, 2019

Great app! It is very easy to use and allows me to chat with my customers easily and quickly. Thanks!

Kobelli
United States
About 2 months using the app
February 11, 2017

Excellent chat app. Would recommend fully.

Cairn Broome
United States
About 2 months using the app
February 27, 2018

We love using Chatra for our store -- ever since we added it, we've gotten a huge increase in sales. Customers like being able to reach out to us right away without going anywhere else, and we use everything that Chatra has to offer.

Thank you for this wonderful program!

Artworktee
United States
About 2 months using the app
May 23, 2019

It's super easy to install and very easy to use. We you need a simple and quick solution to live chat with your customers this is it. So far so good.

Gingernjo
Australia
About 2 months using the app
November 10, 2020

This App has helped me improve my stores look and make sales. It is easy to set up. They can assist you right away if you need help

My Lovers Corner
United States
About 2 months using the app
February 16, 2023

La aplicación es muy buena, ofrece mucha información en directo sobre los usuarios que hay en tu web en ese instante. Además, puedes automatizar respuestas fácilmente. La recomiendo.

Escuina
Spain
About 2 months using the app
April 20, 2018

Very good app thanks for the support.

Nightvisionglasses Store
United States
About 2 months using the app
Edited November 29, 2019

Once again it crashed on Black Friday, once again their support is offline.

How is this OK shopify?

App is gone from all 3 of my sites, 3 employees now cant work, this is absolutly unacceptable

Dcams.dk
Denmark
About 4 years using the app
July 8, 2020

It is great, good desing and also the support is great. 5 stars I don't have any complain about this App

City Dreams Mall
Guatemala
About 2 months using the app
November 16, 2016

Amazing!
Truly, couldn't be happier with it!
Excellent customizable options!
Having that open channel for dialogue is invaluable to any business and it has helped us to convert sales!

So Hip It Hurts
Canada
About 2 months using the app