Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

February 6, 2018

Ok. This app is #%*ing awesome! I love it! The level of information is provides on users currently on my page is ridiculous. It give me realtime tools to help answer my customers inquiries and even steer them into purchases. One sale at a time has always been my motto and this app allows it. Great work.
Recommendations: Not sure if and how I can point to a product page during a conversation? The ability to add pre-written responses from the chat box would be great.

Jack Stillman
Australia
2 months using the app
November 10, 2021

This is a great app that I implemented on my store weirdfriendsclub.com and have been active on it everyday. I love this app for a lot of reasons, but especially being that I get alerts on my phone every time a visitor hits my website - and it shows which city they're from - so I'm able to interact with them on a personal note and monitor from the analytics side where my visitors are coming from so I can better track and target my campaigns in the future. Thank you!!

Weird Friends Club
United States
2 months using the app
September 9, 2021

This Livechat platform is the easiest one to use so far. I have used many other plaftorms before, but Chatra has an amazing UI/UX, very clean and user-friendly. Also, their customer service is the best! Highly recommended!

Shopreneur
Canada
2 months using the app
June 30, 2020

amazing and support surprise me with a gift
thank you and the app look like is amazing to and easy for using

Kaylore.shop
Spain
2 months using the app
August 28, 2018

I just love this app! Finally, I have a way to communicate with my customers. I love being able to answer their questions and mind store while I'm on the go! Just awesome!! It helped me get some sales as I was able to direct customers to the products they needed. The service is amazing too. They respond and help you when you need to. But I must say, it's so easy to install and work it out that you won't need to ask for help!

Trendyful
New Zealand
2 months using the app
Edited July 30, 2020

This app is great, it's free and will definitely help you in taking a workload off of yourself with some common questions you get with your customers. All the best to everyone's respective businesses!

Heal Outlet
Canada
2 months using the app
February 8, 2021

excellent App, easily to manage, the best chat messenger I ever had, easy to respond to customers, helps to engage with customers easily.

Ocean Beauty Cosmetics
United States
2 months using the app
Edited July 2, 2020

Absolutely love this app! Looks great on our new website www.wustler.co and enable us to reply to enquiries from customers all over the world. Setting it up was easy too! Great job Chatra :)

Wustler
Malaysia
2 months using the app
September 14, 2018

I am using this app for my customers to contact me, while they are visiting my website. Absolutely amazing. Easy to use, and great to have interactive live chat with customers.

Grand Stands
South Africa
2 months using the app
Edited October 13, 2018

We are Tamil Brands (www.tamibrands.com). we just started using the app. So for its working great! I like to recommend this app.

Tamil Brands
India
2 months using the app