Reviews (653)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interactions, noting its real-time visibility into customer typing and live status tracking, which helps reduce cart abandonment. They appreciate its easy installation, reliable performance, and strong support system. The app's compatibility across multiple devices and seamless integration capabilities are also highlighted, along with its non-invasive design and valuable customer insights that aid in personalizing interactions and building trust.

May 31, 2021

Είναι εξαιρετική εφαρμογή !! Κάθε πελάτης θέλει άμεση επικοινωνία με το κατάστημα! Αυτή η εφαρμογή σε κάνει ένα με τον πελάτη ! Σε κάθε απορία του είσαι εκεί για να τον βοηθήσεις.

topsagmeno
Greece
3 months using the app
Edited March 29, 2021

AMAZING. So so simple to use! They also have an app in the apple store that links up. Seriously, the best app ever. I highly recommend.

Glitz and Grace
United States
3 months using the app
July 29, 2023

It has many features help seller to increase the clints and make engagment ,it has free plan to the begginner ,thank you chatra

upscaleunique
United Kingdom
3 months using the app
Edited February 9, 2017

Great chat app, easy to use, and getting notifications on mobile and desktop is a nice touch. It is a little more expensive than some other chat apps so I would like to see integration with Facebook Messenger and Mailchimp eventually.

Still Alive Clothing
United States
3 months using the app
May 9, 2020

Does exactly what you want from it. Customizable in terms of placement/colour, even the free version is very good.

Fluffy caterpillar
United Kingdom
3 months using the app
August 15, 2017

Great app.

Meet james our customer support agent at Fashionapolis.com

Capriuslifestyle
Singapore
3 months using the app
December 8, 2015

Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Thank you for a wonderful, effective app!

Handband Pro
United States
2 months using the app
April 27, 2020

Easy to work with and understand, great that you have also the choice for a fee version. Have it since a few days and I am happy with it, I am recommend it.

String Power - Violin Shop
United States
2 months using the app
May 31, 2021

Everything is amazing! Great support. Will recommend for all Shopify users! Got me set up same day with website messaging and my costumers are now receiving answers to there emails and questions right away!

funeralapparel
United States
2 months using the app
August 6, 2020

This app has got to be the best that I have used in my 6 months of online business experience. A little expensive for startups but to learn about your business and to understand what products attract customers more than the others, you will find all these learnings in here. My suggestion to the developers would be to take three types of plans with limited to full features at different prices to make it more affordable . Highly recommend it. Use the free version to understand how it works, it’ll meet your expectations .

Contempo ®
Pakistan
2 months using the app