Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting customer engagement and sales, with some noting doubled conversions. Key features such as live visitor tracking, customer browsing history, and cart viewing are particularly praised. Merchants commend the app's automation, ease of use, and seamless integration. The customer service is recognized for its responsiveness. The app's affordability and free plan option are appreciated. Customization of the chat widget, Facebook Messenger integration, and insights into customer behavior are also highlighted. The app's mobile compatibility is beneficial for on-the-go responses.

December 6, 2016

We used this for awhile and were really happy with it. The fact you get one user for free is commendable and all apps should have this incentive. We will definitely download and use it again when the time allows. A must try app.

Wig Store Hair And Beauty Canada
Canada
About 1 month using the app
August 22, 2019

Chatra has been a great addition to our online store and has greatly improved our ability to instantly communicate with customers who have questions about our products.

Ohpopdog
Singapore
About 1 month using the app
May 28, 2020

So far I am enjoying the app. It is such an ease communicating with client. Love the texting format!!!

Lolli By Lash
United States
About 1 month using the app
September 23, 2020

It is a wonderful and helpful app. You can see in real time where your visitors come from and the page they are in, also if the cart is empty or not.
I haven't been using the app for long - just a week but I really like it.

I have to go with the free plan, so some of the best features are not included, but guess the free features are good enough to interact with customers and help the store sales and communications with potential customers.

Mastro Zavatti
Hong Kong SAR
About 1 month using the app
July 31, 2021

This is a great app and literally lead to more sales from the first day I installed it. Not all customers like a to ask questions, but for the ones who you - having this app can mean the difference between said customer ordering from you or your competition. Recommend.

Supercharged Accessories
United States
About 1 month using the app
Edited May 27, 2021

J'adore cette application qui nous permet d'être en contact avec les gens ! Pas parce qu'on a une boutique en ligne qu'on doit être loin de notre clientèle!

Mon Adresse Civique
Canada
About 1 month using the app
December 14, 2017

We've been using it for less than a month but so far so good! We like the fun colours and names that generate automatically. At the same time giving us the ability to rename visitors and add notes to the conversation. Our visitors do enjoy communicating with the emojis as well. We also find it useful that we can set dates and times on when to go online or be invisible as well as the app which allows us the convenience of always reaching customers. We do hope it stays smooth running!

Esh Online
Malaysia
About 1 month using the app
Edited September 11, 2019

In my online store, The software works fine and is efficient. I recommend using it. We sell Rustic Style lamps.@https://theseventies.myshopify.com

THESEVENTIES
China
About 1 month using the app
August 1, 2017

ATTENTION! This app has far exceeded my expectations and I'm a very picky S.O.B.

But I'm probably like you. When I find a product or company that I like, I look to bring them business in hope that through their success, they continue in business for my future needs also.

This chat app is a FIVE STARS program for me.

Dewey
www.HeadrestAds.com

Headrestads
United States
About 1 month using the app
May 15, 2019

I saw new customers using it and it converted into sales for me. I wish I had installed it earlier. Ellie

Go For Zero
Australia
About 1 month using the app