Chatra — Live Chat & Chatbot , 648 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy setup, and responsive support. Key features like live chat, automated responses, and timed messages are praised for enhancing customer engagement and boosting sales. Merchants value real-time access to customer typing, browsing history, and cart contents. The app's mobile compatibility and integration with platforms like Facebook Messenger are also favored. Customization options and user tracking add further value. Some find the free plan sufficient, while others appreciate the extra features of the paid plan. Unique features like assigning random "color names" to customers for easy tracking are well-received.
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We are using the app for our beauty products store: www.oolabooshop.com
It is easy to use also on your mobile so you will never miss a chat.
Easy to make it available for more users, eventhough it needs a monthly plan.
Tried multiple chatting apps over the years trying to find the best one. This is by far the easiest to use on both the customer and agent side.
I love the fact that I can see what my customers are clicking. It gives me more insight as to how I can better serve my customers. Having the ability to answer questions makes it even better.
If you are looking for an app to help your customers chat with you, this is definitely the app to go with. No BS, easy to set up, everything you could ask for really.
I would recommend this app to anyone looking to engage with their customers more easily.
Does not work and doesn't notify me when someone is trying to chat, I have the paid version and it does not come along with any sort of support besides for them telling me I need to turn my volume up on my phone... I know how to use my device that is obviously not the issue. The support team is unwilling to assist, I guess they have not solution for their crappy system.
Excellent app! Recently installed & just received a chat that resulted in a sale! Even if a buyer doesn't use it, I think it might be reassuring to them to know that a human is available. :)
Very easy to set up and use, nice clean interface. Sometimes you just want a simple app and this does the trick. Good customer service if you have any questions. Can't fault it.
Just installed, used it with a few visitors. A really simple, yet powerful tool to keep your visitors engaged. Loved the intuitive interface to see what visitors are typing.
One thing that will make Chatra the best available chat app is visitor insight and information like page views, current page, location, IP etc even if there is no chat contact initiated. This is available in a few other apps, but would love to see this on Chatra.
Chatra DOES NOT WORK, only scares away buyers and this for $ 21 per month ((. This chat is not even needed for $ 0 per month, since their bot sends double spam messages to all potential buyers when it is needed to send one message. Set up it impossible because Chatra decided that your offline buyers should see two messages from the bot. Also, the avatars and text inside the chat jump from top to bottom or disappear altogether. Because of this, the offline buyer thinks that an operator has appeared, but actually it is not and that misleads and angers the buyer. Buyers leave, the chat scares off potential customers. And technical support clearly doesn’t even know how the chat works and answers with template phrases-blanks like bank employees. There is no feedback, they offer to get out and return your money for this chat, so to speak. P.S. Don't waste your time and money on this app as I did. Now I'm looking for a new chat that just works:) thugs work in support.
We are sorry to hear that you are dissatisfied with Chatra! Basically, you don't like how offline contact form bot messages and welcome widget texts currently work. In offline mode, we send an additional message after the visitor completes the contact form, asking a visitor to consider adding additional details that might help the team answer the question. Some visitors only say greetings in their first message and might leave a website after completing the form, so this message encourages them to send another message with more details. This way, when the team goes online, they can answer the visitor's question right away instead of asking them to specify their question first. There is no way to remove this message completely, but its text can be edited in the settings if necessary.
The other concern is the welcome widget texts that appear when a visitor opens the chat window. If there are no messages yet, this message will appear in the middle of the screen, and if the visitor chatted in the past, this message would appear at the bottom of the screen when the previous browser session ends. It does not appear out of nowhere or "teleport", it appears only if a visitor spends too much time on a website or comes back to it later. The standard browser session lasts for an hour, and most visitors don't stay on a website for that long. These texts are also different for online and offline modes. The welcome texts may contain important information like links to the help section or information about the working hours, so we show them again for returning visitors after a while.
We explained the logic of these messages to you and suggested how to modify the texts. Since we don't have technical means to deactivate these messages for specific users and you were upset, we offered a refund. We appreciate the feedback and are open to suggestions on how to improve our product, and we took some of your points into consideration. However, we cannot make changes overnight.