Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,159)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

February 18, 2024

Good service, specialist Sunny Gideon provided me with quick assistance with a technical issue

PURE LIFE
Netherlands
3 months using the app
February 22, 2023

That is so satisfying to work with them, usually, they respond within a minute! A nice team of professionals

Sophyona
United Kingdom
5 months using the app
January 30, 2024

I had an awesome experience with the support from Abby. She was incredibly helpful, efficient, and resolved my issue in no time. I appreciate the quick response and the dedication to ensuring a positive experience. If you're looking for great support, Abby is the go-to person!

Thank you, Abby, for your outstanding assistance!

My Store
Australia
4 months using the app
Edited December 7, 2022

The Best FAQs, and Helpdesk app I have ever used. Liz helped me with everything I needed. Thank You for help.

Cosieme Jewellery
United Kingdom
5 months using the app
June 26, 2023

Honestly, it was pretty wild how quickly their reps got back to me when I had a question, and Hana was really helpful!

Eden Mist Spa
United Kingdom
5 months using the app
November 6, 2022

so far sooo goood!!!! very helpful. This seems to be an app that alot of small business owners will need.

SHEEK24KUSTOMS
United States
5 months using the app
Chatty replied November 9, 2022

Thank you so much! It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

Sincerely,
AVADA Support Team

March 3, 2024

Thank you a lot for this amazing app. Thank you Audrey for your support. Great customer service!

GiantMood
United States
2 months using the app
June 28, 2023

Lydia had a really swift response with any questions that I have encountered when using FAQ Page. Very useful and swift response!

EvolveLaboratories
United Kingdom
5 months using the app
August 10, 2023

Really good app!! The functionality is great and the app embedded to my site with ease. I particularly like having the ability to add categories to the FAQ's as part of the websites intent is to be informative about Internet of Things devices, as well as sell them. The staff at Avada have been fantastic, very quick to respond and great customer service. I really can't rate this app enough, it's most definitely improved my customer experience!

Smart Link Direct
United Kingdom
5 months using the app
July 10, 2023

莉迪亚很热心的帮我解决了app插入网站的问题,非常感谢莉迪亚,莉迪亚真棒!!!
在app使用上遇到问题可以第一时间去找到APP的在线客户,她会非常非常热心的帮你解决问题。非常感谢莉迪亚,莉迪亚真棒!!!

Red Powere Quipment
China
5 months using the app