Reviews (1,761)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support with its live chat and FAQ features. They appreciate the real-time assistance and quick answers that reduce support team workloads. Features like customizable chat widgets, order tracking, and seamless theme integration contribute to its user-friendly interface. The app is noted for its reliable performance and excellent 24/7 customer support, with special mentions of support team members for their outstanding service.

September 26, 2022

The app has great customizable features. Their faq page has helped me create a professional-looking page for my website.

Cheap Smokes
Australia
11 minutes using the app
March 3, 2023

Belle application. Le service client est bon, Hana fait parti de l'une d'elles, réponses rapides. Cependant, l'application ne prend pas en compte un chat intégré, j'aurais aimé que ce soit le cas.

SoftGun
France
About 2 hours using the app
March 12, 2023

De momento me esta resultando facil su uso.
Aun no la he activado, pero el servicio de asistencia es muy bueno y rapido.

humabroth
Spain
About 1 hour using the app
September 1, 2022

So far so good. We needed an effective FAQ page and this App seems to provide what we are looking for.

ET Bikes.co.uk
United Kingdom
About 1 hour using the app
November 6, 2022

Amazing service, Prakash provided amazing service as part of the live chat, prompt and answered all my questions

UpWakes
United Kingdom
29 minutes using the app
Chatty replied November 9, 2022

Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!

AVADA Support Team

May 2, 2023

I think this FAQ App is wonderful and the Avada team is pleasure to work with especially Esther she is a great help

F2FBox
United States
25 minutes using the app
April 23, 2023

Aisha was a great help. Quick and efficient. I've only just added the app, but so far everything is working as expected and looks good.

J's CNC Design
Canada
June 21, 2024

PillangoShop
Hungary
17 days using the app
May 27, 2024

Utsaav Gifts
Australia
29 days using the app
May 30, 2024

YEZWE
India
15 days using the app