Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,177)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

September 20, 2023

Great exchange with Hana, very responsive and competent.

SYPURE
France
1 day using the app
December 28, 2022

Great, friendly, polite, and helpful support. All the questions were answered in a few minutes.
Thank you, Jasmine! <3

woodmax
Estonia
1 day using the app
Edited March 8, 2023

We have been using the app for 2 days, everything is fine for now. The chat assistance it is super kind.

No Te Lo Compres
Uruguay
1 day using the app
September 2, 2023

i loved avada all services, and this one great for buyer contact option, customer support superb, instant response by "Hana", she understand my issue and resolved quickly.
thanks hana love your work.

Zeespares.in
India
1 day using the app
November 15, 2023

Muito bom o APP, tive um probleminha, mas foi questão de 1m e já tinham resolvido, vou ver outros produtos do AVADA!

Leve de Tudo
Brazil
1 day using the app
Edited May 16, 2023

Emily heeft me prima en snel geholpen met een probleem op te lossen met de chat icoon!!

Emily helped me very quickly with solving a problem with the chat icon!!

Thanks

EuroSquash
Netherlands
1 day using the app
December 8, 2022

We switched to AVADA when we were told that another FAQ application was going to be paid for.
We received support immediately after installation and they responded with great speed.
Thank you very much, Hana from support.

仔犬印公式オンラインストア
Japan
1 day using the app
Edited June 10, 2023

Are they purposely limiting the FAQ questions so that we have to reach out to customer support to get unlimited? And then funneling us to write a review? I don't know for sure, but it seems like it. I haven't even tested out the product yet on my store. Will update my stars if it is good.

Update: The product worked well. I did have an issue but the customer support helped very quickly. I'd recommend using the app. Changing from 2 to 4 stars.

Ajorni
United States
About 1 month using the app
April 19, 2023

I wanted an accordion FAQ for my site and this app definitely delivers that, and for free. The customer service is exceptional and very responsive. The interface is clear and intuitive. I had it up and working with all my FAQs online within an hour. And I customised it to fit my branding so it looks nice on the site.

I did have a couple of minor grumbles. One of the first things I had to do was enter my phone number for the What'sApp pop-up - which I didn't want to use. It turned out that even though I entered my phone number, the pop-up wouldn't be active until I enabled it. So I just haven't enabled it. But I would have preferred to not have to enter my phone number at all. Or at least to know in advance that I'd be able to leave it disabled. It just made me unnecessarily nervous about using the app.

Also, after you reach ten FAQs it asks you to contact support to have more enabled. Which they did straightaway. So why did I have to contact support? It seemed a bit of a pointless step.

As I said, minor grumbles, and I am very happy with the end result and rapid customer service hence the 5 stars.

Pretty In Paper By B
United Kingdom
1 day using the app
Edited May 20, 2023

I am very impressed with the widget and the feedback that I received from the chat technician Jasmine & their developer Tony at Avada, they were very prompt in their response and their feedback was very helpful. I also appreciate the fact that the chat button works beautifully as intended. I would highly recommend this widget and feedback system to anyone who is looking for a way to improve their customer communications.

Luuc
United Kingdom
1 day using the app