Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,176)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

January 2, 2023

Liz, is a great asset to AVADA.

Replied very quickly and solved the issues i was having.
She has removed the "Powered by Avada" label on the bottom of the FAQs page and also fixed the page style to be fitting my theme.

Ministry Of BodyBuilding
Kuwait
About 4 hours using the app
March 17, 2024

I recently chatted with Hana. What an amazing person!! The best support I have ever encountered. She really understood my problem and solved it! Whomever is her boss, promote her and give her a raise!!

Henrik from Sweden

WHYWET
Sweden
About 2 hours using the app
February 9, 2024

Absolutely amazing service! Liz and the team responded in seconds and quickly provided multiple solutions with chat button positioning and other small aesthetic changes

Very happy, I highly recommend this app and the service.

DEVELLI
Australia
About 3 hours using the app
August 31, 2023

This App is very easy to hand and works perfectly well. Also the support is very nice and answers very fast. We would absolutely recommend!

Alpinsport Steindl
Austria
About 4 hours using the app
October 28, 2023

Easy to use, chat is available 24/7 to help, which is very convenient. I would recommend.

Mesna Paris
France
About 4 hours using the app
October 10, 2023

I recently installed the Avada FAQS app for my website. The customer service provided by Abby and Esther was exceptional. They assisted me multiple times with the app set up while I was updating my FAQs pages. Abby and Esther's prompt and reliable support made the entire process much smoother. I highly recommend this app to anyone.

ES Corner
Hong Kong SAR
About 4 hours using the app
January 18, 2024

An app that is simple and easy to use. I encountered some difficulties when making some DIY settings. And then I contacted customer support via chat got immediate response from Sunny and William. and it was quickly resolved perfectly. Very highly recommended!

Carputech
China
About 3 hours using the app
June 13, 2023

Je viens d'installer l'application et jusque là je la trouve simple et pratique pour ma FAQ. De plus l'assistance est très réactive si vous avez un probleme. je recommande!

Le Petit Masseur
France
About 4 hours using the app
February 13, 2024

Support team was great and responsive in answering any queries I had. Guided me to solutions for issues I faced.

Ascent Bikes
Singapore
About 2 hours using the app
March 21, 2024

Hanna went above and beyond to help me with numerous issues.

Great app!

LuxeLocksParlour
Australia
About 1 hour using the app