Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,144)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support with features like live chat and customizable FAQs. It's noted for its user-friendly interface, easy setup, and navigation. The responsive customer support team is also a highlight, ensuring the app's reliability and smooth performance. Additional features like order tracking and chat widget customization allow merchants to tailor the user experience to fit their brand.

September 18, 2023

Hana was very nice and helpful with my situation. The app works really good with what we needed - definitely an asset.

Chillbo
United States
About 1 hour using the app
October 9, 2023

I can't express how pleased I am with the FAQ app I recently integrated into my online store, and the exceptional customer service I received from Esther. The combination of a fantastic product and top-notch support truly sets this app apart.

First and foremost, the FAQ app itself is a game-changer. It seamlessly integrates with my store theme, enhancing its aesthetics and functionality. The app's user-friendly interface allowed me to create and customize my FAQ section effortlessly. It provided me with a wide range of styling options to ensure that the FAQs blend seamlessly with the overall design of my website. The ability to categorize and organize my FAQs made it incredibly easy for my customers to find the information they were looking for. It's safe to say that this app has significantly improved the user experience on my website.

However, what truly sets this app apart is the exceptional customer service provided by Esther. From the moment I reached out for assistance, she was prompt, professional, and incredibly helpful. Esther went above and beyond to ensure that my questions were answered and that I had all the support I needed to make the most of the app. Her knowledge and expertise were evident, and she guided me through the setup process step by step, making it a breeze. It's rare to encounter such dedicated and knowledgeable customer support these days, and Esther truly exceeded my expectations.

In summary, I highly recommend this FAQ app to anyone looking to enhance their online store with a well-structured and aesthetically pleasing FAQ section. Not only is the product outstanding, but the exceptional customer service provided by Esther makes it a must-have for any e-commerce business. My website looks better than ever, and I owe it all to this fantastic app and the wonderful support team behind it. Thank you!

Stand Out Socks UK
United Kingdom
About 1 hour using the app
June 22, 2023

Great job done by Avada. Efficiency and agility, everything we need in just one app. We thank Lydia for all the support she offered together.

Lahtref
Brazil
About 1 hour using the app
October 30, 2022

Hervorragend! Die Dame im Chat hat mir mit meinem Anliegen umgehend weitergeholfen und nun ist mein Onlineshop um eine wunderschöne Facette reicher.

Kräuterhof Zach
Austria
About 1 hour using the app
Chatty replied October 31, 2022

Wir haben AVADA entwickelt, um jedem Kunden, der durch unsere Tür kommt, den bestmöglichen Service zu bieten. Wir können Ihnen nicht genug dafür danken, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen und uns daran zu erinnern, warum wir tun, was wir tun.

Alles Gute,
AVADA-Support-Team

March 15, 2023

Great customer support, Esther and Gideon helped me out. Response was quick and solved all my queries.

Orfèvre Jewelry
United States
About 1 hour using the app
January 19, 2023

Esther helped me through what I needed. Fast and to the point! Thank you Esther and thank you Avada! Truly appreciate this free service.

mealsbychefswole
United States
About 1 hour using the app
December 3, 2022

Sehr gute und unkomplizierte App. Funktioniert einwandfrei und wenn mal was nicht funktioniert wird einem im Chat sofort geholfen. Juliana war sehr freundlich und konnte das Problem sofort lösen.

kickisgood
Germany
About 1 hour using the app
January 19, 2023

This app is wonderful! And it is amazing that it is free. It is so easy to set up, and the support is amazing. Abby answered all my questions immediately. We love it!

Tursi Soccer Store
United States
About 1 hour using the app
May 29, 2023

I asked for unlimited FAQ questions and @hanna helps me very fast, thank you for this useful and great app.

Touchy Style
Oman
About 1 hour using the app
July 13, 2023

Hana was really fast and kind with the support.
she was really pacient
Good app and support
recommended

Gomitas Matonas
Mexico
About 1 hour using the app