Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,173)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

September 19, 2022

It is a good FAQ app that helps with simplifying of the FAQ Page. The whole lay-out looks better and the contact app is also great.

Peddypets
Netherlands
About 1 hour using the app
January 28, 2023

this app is helpful and has great support from Ester! highly recommended, millions of thanks! thanks :)

Doulton Water Purifier, Sole Distributor (MY) - Britain Premium Brand Since 1826
Malaysia
About 1 hour using the app
February 8, 2023

Great service. Liz troubleshooted the installation and initial set up, very impressed with the support and app so far!

MYPadL
United States
About 1 hour using the app
Edited January 7, 2023

Die App ist einfach zu bedienen. Ich habe sehr schnelle und gute Hilfe von Juliana erhalten. Thank you Juliana. Ich kann die App weiterempfehlen. Ich habe die App hauptsächlich für die FAQ benötigt. Das bearbeiten und das einfügen auf meiner Seite funktioniert ohne Probleme. Anfänglich hatte ich nur 10 FAQ Antworten zur Verfügung. Dank Juliana von Avada Help Center wurde die Anzahl schnell aufgestockt

druckerfarben24
Germany
About 1 hour using the app
October 20, 2022

Very good app and the customer service is very helpful. Liz help us to use the app properly, we can use more icon now. I can recommend it

BiBI Dolls
United Kingdom
About 1 hour using the app
Edited November 17, 2022

Great little app. Customer support from Hana was outstanding as well. I had a few questions, they quickly answered to help me clarify a few issues. I had one small issue, and Hana told me how to change it so it fit my needs. Thanks.

Canadian Electric Vehicles (canEV and icanEV)
Canada
About 1 hour using the app
September 9, 2023

Jasmine helped me and she was very nice and helpful. Thanks a lot!

Loréka Care
Lebanon
About 1 hour using the app
September 18, 2023

Hana was very nice and helpful with my situation. The app works really good with what we needed - definitely an asset.

Chillbo
United States
About 1 hour using the app
October 9, 2023

I can't express how pleased I am with the FAQ app I recently integrated into my online store, and the exceptional customer service I received from Esther. The combination of a fantastic product and top-notch support truly sets this app apart.

First and foremost, the FAQ app itself is a game-changer. It seamlessly integrates with my store theme, enhancing its aesthetics and functionality. The app's user-friendly interface allowed me to create and customize my FAQ section effortlessly. It provided me with a wide range of styling options to ensure that the FAQs blend seamlessly with the overall design of my website. The ability to categorize and organize my FAQs made it incredibly easy for my customers to find the information they were looking for. It's safe to say that this app has significantly improved the user experience on my website.

However, what truly sets this app apart is the exceptional customer service provided by Esther. From the moment I reached out for assistance, she was prompt, professional, and incredibly helpful. Esther went above and beyond to ensure that my questions were answered and that I had all the support I needed to make the most of the app. Her knowledge and expertise were evident, and she guided me through the setup process step by step, making it a breeze. It's rare to encounter such dedicated and knowledgeable customer support these days, and Esther truly exceeded my expectations.

In summary, I highly recommend this FAQ app to anyone looking to enhance their online store with a well-structured and aesthetically pleasing FAQ section. Not only is the product outstanding, but the exceptional customer service provided by Esther makes it a must-have for any e-commerce business. My website looks better than ever, and I owe it all to this fantastic app and the wonderful support team behind it. Thank you!

Stand Out Socks UK
United Kingdom
About 1 hour using the app
June 22, 2023

Great job done by Avada. Efficiency and agility, everything we need in just one app. We thank Lydia for all the support she offered together.

Lahtref
Brazil
About 1 hour using the app