Chatty: Live chat Helpdesk FAQ

Chatty: Live chat Helpdesk FAQ

Reviews (2,173)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and support on Shopify stores. They praise its user-friendly interface, live chat, FAQ integration, order tracking, and customizable chat widgets. The app is noted for its seamless Shopify integration and reliable performance. Merchants also appreciate the responsive and effective customer support team, especially for their help with app setup and customization.

October 30, 2022

Hervorragend! Die Dame im Chat hat mir mit meinem Anliegen umgehend weitergeholfen und nun ist mein Onlineshop um eine wunderschöne Facette reicher.

Kräuterhof Zach
Austria
About 1 hour using the app
Chatty replied October 31, 2022

Wir haben AVADA entwickelt, um jedem Kunden, der durch unsere Tür kommt, den bestmöglichen Service zu bieten. Wir können Ihnen nicht genug dafür danken, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen und uns daran zu erinnern, warum wir tun, was wir tun.

Alles Gute,
AVADA-Support-Team

March 15, 2023

Great customer support, Esther and Gideon helped me out. Response was quick and solved all my queries.

Orfèvre Jewelry
United States
About 1 hour using the app
January 19, 2023

Esther helped me through what I needed. Fast and to the point! Thank you Esther and thank you Avada! Truly appreciate this free service.

mealsbychefswole
United States
About 1 hour using the app
December 3, 2022

Sehr gute und unkomplizierte App. Funktioniert einwandfrei und wenn mal was nicht funktioniert wird einem im Chat sofort geholfen. Juliana war sehr freundlich und konnte das Problem sofort lösen.

kickisgood
Germany
About 1 hour using the app
January 19, 2023

This app is wonderful! And it is amazing that it is free. It is so easy to set up, and the support is amazing. Abby answered all my questions immediately. We love it!

Tursi Soccer Store
United States
About 1 hour using the app
May 29, 2023

I asked for unlimited FAQ questions and @hanna helps me very fast, thank you for this useful and great app.

Touchy Style
Oman
About 1 hour using the app
July 13, 2023

Hana was really fast and kind with the support.
she was really pacient
Good app and support
recommended

Gomitas Matonas
Mexico
About 1 hour using the app
March 22, 2023

very good app, works just as I wanted with no branding and great functionality. Also the help is very good. Prakash was very helpful and super fast with responses! great help.

London Diamond Office
United Kingdom
About 1 hour using the app
October 28, 2022

Prakash was incredibly helpful. I requested support, had to wait less than 5 minutes, and my requests were solved within a few minutes. Overall very pleased with the support.
The app seems great, haven't tested it at scale but comes with pre-loaded FAQs and the functionality so far has been excellent.

On Par
United States
About 1 hour using the app
Chatty replied October 29, 2022

We’re so happy to hear you had a great experience at AVADA. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and have a wonderful day.

Sincerely,
AVADA Support Team

March 22, 2023

L'app soddisfa le mie esigenze. Veloce e intuitiva perfetta per la mia pagina FAQ Jasmine è stata un amore, mi ha aiutata tantissimo per installarla e configurarla.

Gioselin
Italy
About 1 hour using the app