Reviews (312)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

November 7, 2024

good and eazy product

miKart
Pakistan
6 minutes using the app
April 25, 2024

I recently started using the app and I am very happy with it so far. I especially like the fact that I was able to customize the message and colours to match the aesthetic of the website. I also really like that I am able to download the app on my phone which allows me to chat with customers on the go and reply their queries in a timely fashion. I would definatly recommend Chat Way.

Amoke Ade Hair
United Kingdom
15 days using the app
June 25, 2024

Awesome

makksm
Iraq
2 months using the app
April 9, 2024

*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.

Fresh Drip
United Kingdom
19 days using the app
May 26, 2024

Very smart and easy to use App ! Personally recommend for everyone.

Onlychance
Germany
About 2 months using the app
April 27, 2024

5/5 LOVE THIS APP! TOP TIER! STAY LIKE THIS FOREVER. MAYBE ADD A PAID FEATURE LIKE BEING ABLE TO SEE FAQ OR INTEGRATING WITH BUSINESS TELEPHONE FOR PHONE CUSTOMER SERVICE

Epistle Designs
United States
About 2 months using the app
February 27, 2024

I've been using Chatway - Live Chat Support on my Shopify store for a few months now, and it's been a game-changer. It's super easy to set up, and I love how it lets me connect with my customers in real-time. There was this one time when I wasn't sure how to customize the chat widget to match my store's theme. I reached out to their support team, and they were incredibly helpful and patient, guiding me through the process step by step. It's not just an app; it's like having an extra team member who's always there to support you and your customers. Highly recommend it to anyone looking to boost their customer service game!

Healmysecretlife.com
United States
2 months using the app
May 15, 2024

Super easy to add to my store, and works great. It looks very clean on my shopify store, and chatting with potential customers is seamless. Would recommend!

Good Dog Bed
United States
2 days using the app
May 8, 2024

Everything looks fine now.

Biochar Station
China
3 months using the app
May 28, 2024

Convenient for chatting. I tried it and it was good.

JNBCANADA
Canada
10 days using the app