Reviews (321)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat support app for its real-time customer interaction, ease of installation, and user-friendly interface. The FAQ feature and mobile accessibility enhance customer service, while the responsive support team quickly resolves issues. Features like chat widget customization, multi-user access, and integration with other platforms boost efficiency. The free version offers great value, contributing to increased conversion rates.

June 4, 2024

I had a display problem and the assistance helped me solve it, easy and intuitive app!

Your Daily Wellness
Italy
14 days using the app
April 19, 2024

This is the best chat app really , I would greatly appreciate the contribution of Marvin in our stores . I talk live to my clients. Clients have both options to remain anonymous or can sign up for notification of chat . Would love more features like product URL and other options in automatic chat

My Store
United States
2 months using the app
May 23, 2024

I am using chatway for last 3 months, its working good and fast as compared to other “live chat” apps. I can add my team they can communicate with visitors directly via chatway mobile app no need to login via browser. we can get visitor contact details as a Lead and visitor can continue chat from mail link.

Very Good for startup/ Entrepreneur business.

M7Empire
India
About 22 hours using the app
April 9, 2024

*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.

Fresh Drip
United Kingdom
19 days using the app
April 29, 2024

Amazing app. It has been really helpful for my business. Karina and the team Weare always accessible and sorted out any issues almost immediately. Definitely recommended!

Casa Shrooms
Canada
2 months using the app
February 27, 2024

I've been using Chatway - Live Chat Support on my Shopify store for a few months now, and it's been a game-changer. It's super easy to set up, and I love how it lets me connect with my customers in real-time. There was this one time when I wasn't sure how to customize the chat widget to match my store's theme. I reached out to their support team, and they were incredibly helpful and patient, guiding me through the process step by step. It's not just an app; it's like having an extra team member who's always there to support you and your customers. Highly recommend it to anyone looking to boost their customer service game!

Healmysecretlife.com
United States
2 months using the app
April 25, 2024

I recently started using the app and I am very happy with it so far. I especially like the fact that I was able to customize the message and colours to match the aesthetic of the website. I also really like that I am able to download the app on my phone which allows me to chat with customers on the go and reply their queries in a timely fashion. I would definatly recommend Chat Way.

Amoke Ade Hair
United Kingdom
15 days using the app
June 10, 2024

thats amazing app i like this

TECHNCARE.SHOP
United Arab Emirates
11 days using the app
June 25, 2024

Awesome

makksm
Iraq
2 months using the app
April 27, 2024

5/5 LOVE THIS APP! TOP TIER! STAY LIKE THIS FOREVER. MAYBE ADD A PAID FEATURE LIKE BEING ABLE TO SEE FAQ OR INTEGRATING WITH BUSINESS TELEPHONE FOR PHONE CUSTOMER SERVICE

Epistle Designs
United States
About 2 months using the app