Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this live chat support app for its real-time customer interaction, ease of installation, and user-friendly interface. The FAQ feature and mobile accessibility enhance customer service, while the responsive support team quickly resolves issues. Features like chat widget customization, multi-user access, and integration with other platforms boost efficiency. The free version offers great value, contributing to increased conversion rates.
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We've been using Chatway for less than a week, but we can already draw the first conclusions. Very fast installation and configuration of the necessary parameters and languages. A convenient mobile application helps you always be in touch with clients. I definitely recommend it!
Everything looks fine now.
Very smart and easy to use App ! Personally recommend for everyone.
Super easy to add to my store, and works great. It looks very clean on my shopify store, and chatting with potential customers is seamless. Would recommend!
The standout feature for me is definitely the integrated inbox . Having all messages into one place saves me valuable time
¡Great app!
Strenghts:
- Customizable live chat. You can live chat without preset answers.
- Easy and Fast to use and implement.
- Attractive widget and display.
- Easy for customers.
- All conversations in one place.
- Many integrations including email and messenger.
- Great customer service.
Opportunities:
- Widget cannot be removed with specific px's.
- Only default font poppins. Cannot select other fonts.
Downloaded the app for Live Chat and I am impressed how easy it is to set up and use. It is beautifully designed as well. I was using the app within minutes of downloading. Works really well and is user friendly!
It's an easy to use app and has great customer service! I can cater to my customers efficiently. I've only started shopify and this was a great way to help me connect with customers that need my help. Glad to be a user of Chatway. <3
this is an easy to use app! it has helped me stay connected with my clients!!
The Chatway app has been very useful and intuitive for me and my team! We receive immediate notifications as soon as a customer submits an inquiry and we're able to assign chats between our staff. The UI is very responsive and intuitive as well!
5/5 Stars!