Reviews (321)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this live chat support app for its real-time customer interaction, ease of installation, and user-friendly interface. The FAQ feature and mobile accessibility enhance customer service, while the responsive support team quickly resolves issues. Features like chat widget customization, multi-user access, and integration with other platforms boost efficiency. The free version offers great value, contributing to increased conversion rates.

November 28, 2023

This app is essential for most Shopify owners. It effectively fulfills its purpose, and with the mobile app, you can respond from anywhere at any time.

Shining Legends
Japan
6 months using the app
April 14, 2024

Excellent, super easy to use and 100% free!!

Madison Rae
France
3 months using the app
August 1, 2024

gut, die App erfüllt Ihren Zweck

Manzude
Germany
About 18 hours using the app
January 9, 2024

Best App for Chat on a shop web page. Live chat is the best way to be connected with customers. Great app i recommend it.

Anastasia's Perfumes
United Kingdom
3 months using the app
January 14, 2024

The software experience is very good, it can chat in real-time and is very useful for Shopify sellers at all stages.

discount1001
China
4 months using the app
December 21, 2023

Live chat has been a useful tool for my business. It helps me communicate with my clients and convert customers. I am very pleased and looking forward to the upcoming additions.

Honey Daze
United States
7 days using the app
June 4, 2024

It's easy to use.

HIQILI Official Store
China
About 1 month using the app
February 22, 2024

Very simple, easy to install without seven layers of options. Really helpful that you can download on your phone so you can respond even out of the office if needed. Customer service agents are very friendly and personable and know what they're doing.

EEP Company
United Kingdom
2 days using the app
January 3, 2024

Perfect app! I use everyday with my shop. It’s sync perfectly and i can chat with my customers.

Tokyo Ichiban
France
5 months using the app
December 20, 2023

Chatway exceeded my expectations with its seamless live chat feature. Their app is simple, functional and is all I've been looking for in a live chat app. I was particularly impressed by their prompt response to a feature request I made which was noted and implemented very quickly. I highly recommend Chatway for its outstanding live chat functions, commitment to satisfaction of their clients, and their personable support.

Barkify — Custom Pet Portraits
Australia
19 days using the app