Reviews (313)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

December 21, 2023

Live chat has been a useful tool for my business. It helps me communicate with my clients and convert customers. I am very pleased and looking forward to the upcoming additions.

Honey Daze
United States
7 days using the app
March 11, 2024

Only just installed and tested, but already very pleased with the ease of use, the configuration options and the look and feel. If you're looking for a Live Chat for your store, look no further. This is the one you want.

Leashed
Belgium
3 days using the app
January 3, 2024

Perfect app! I use everyday with my shop. It’s sync perfectly and i can chat with my customers.

Tokyo Ichiban
France
5 months using the app
December 20, 2023

Chatway exceeded my expectations with its seamless live chat feature. Their app is simple, functional and is all I've been looking for in a live chat app. I was particularly impressed by their prompt response to a feature request I made which was noted and implemented very quickly. I highly recommend Chatway for its outstanding live chat functions, commitment to satisfaction of their clients, and their personable support.

Barkify — Custom Pet Portraits
Australia
19 days using the app
Edited February 5, 2024

This chat system has been a life saver. The live chat available in the app works seamlessly for my shopify store. I would definitely recommend this app for it's easy to use features and it's minimalistic design

Mkhay
United States
6 days using the app
December 4, 2023

I've been using it for few days, easy to set up and you can use it right away!

Picksentials
United States
18 days using the app
November 14, 2023

Definitely recommend this app. The app works really well and the live chat function has enabled us to take customer queries in real time. Devs were very fast and friendly when assistance was required. Keep up the great work guys and all the best!

Kookaburra Toys
Australia
3 days using the app
April 12, 2024

Applicazione installata. Non la stiamo utilizzando molto ma al momento sembra funzionare bene.
I messaggi arrivano tutti, anche se l’utente chiude momentaneamente il browser. In ogni caso, se l’utente dovesse chiudere definitivamente la chat, la nostra risposta gli arriva via mail.
Nelle impostazione ci sono diverse lingue tra cui l’italiano. Tutto è molto facile e comprensibile, dall’installazione all’utilizzo.

Primordia Funghi
Italy
7 months using the app
February 26, 2024

Chatway has been a game-changer for our customer support. It's super easy to use, and it provides a seamless and efficient platform for live chat. The user-friendly interface and prompt notifications make communication with customers swift and effective. Highly recommend!

CuddlesMeow
United States
7 days using the app
January 4, 2024

This is definitely one of the better chat apps that we have used. The user interface and the mobile app are user friendly and makes keeping in contact with our customers so much easier.

Smooth Skin Supply
United States
3 days using the app