Reviews (312)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

August 4, 2024

Chat app works well

Littletrax Kids Electric Bikes
United Kingdom
4 days using the app
November 1, 2024

They have the best live support ever... Strongly recommend downloading

Maryka Design
Egypt
About 2 hours using the app
June 24, 2024

Wonderful inbox chat app and completely free. Great customer support!

Lavinta
Netherlands
About 2 months using the app
May 29, 2024

Our experience with Chatway has been great. Their live chat inbox makes it easy to maintain ongoing support cases and provides a clear overview. Additionally, their customer support is friendly and helpful.

Newfound
Netherlands
2 months using the app
October 1, 2024

best

DataCrafters
Germany
1 day using the app
May 29, 2024

Good app. Hopefully they develop it a bit further to add more functions like when team are logged in but away from their desk so we can ask the customer for their email address.

Peekyboo
Australia
About 1 month using the app
May 27, 2024

Looks like a pretty good live chat app. Especially since it's currently free.

Toys 'N' Geek
United Kingdom
6 months using the app
May 12, 2024

Wow! I've been using this live chat plugin for my website for a while now, and it has completely transformed the way I interact with my customers. The installation was a breeze, and within minutes I was up and running, ready to engage with visitors in real-time.

One of the standout features for me is the sleek inbox interface. It's incredibly intuitive and organized, making it easy for me to manage multiple conversations simultaneously without feeling overwhelmed. I love how I can seamlessly switch between chats, keeping the conversation flowing effortlessly.

Not only does this plugin enhance the user experience on my site, but it also allows me to provide top-notch customer support. The ability to respond promptly to inquiries has undoubtedly boosted customer satisfaction and loyalty. Plus, it's helped me address issues and resolve concerns in real-time, preventing any potential escalations.

Diamoray
United Kingdom
29 days using the app
May 8, 2024

Amazing app, very useful. Now it is easier for potential customer to reach us without having to leave the page.

The support team even make the team to check the app through inbox to make sure it functions well. Thank you for such an usefull app

Grazie Bali
Indonesia
3 months using the app
May 6, 2024

This app is very awesome we can increase the customer traffic on our store. The best thing is that this app is free which we can use free of cost without any plan. I highly recommend it.

SAM Innovative
United Kingdom
3 months using the app