Reviews (312)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction and support, noting its real-time interaction capabilities, easy installation, and user-friendly interface. They appreciate features like the FAQ section, mobile accessibility, customizable interface, and robust customer service. Additional functionalities such as file-sharing and canned responses have also positively impacted conversion rates and customer satisfaction.

Edited May 28, 2024

Just started using the app but love how clean it is, the support from Chatway staff is amazing too! They're open to feedback which is also great.

Basketball Jersey World
Australia
29 days using the app
September 18, 2024

It's a great app.

TechLoom
United Kingdom
3 days using the app
July 15, 2024

BEST

Online Ayurveda store| Buy ayurveda medicine & Ayurvedic product online at low price
India
3 months using the app
November 7, 2024

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.

Custom Hampers
Australia
Edited October 1, 2024

I’ve been using Chatway for live chat customer support, and it has exceeded my expectations! The real-time engagement with customers has been seamless, thanks to its intuitive interface and robust features. I especially appreciate the mobile apps for iOS and Android, allowing my team to provide top-notch support from anywhere. The ability to save canned responses and FAQs has streamlined our workflow, making it easy to handle common queries quickly. Plus, the file-sharing and conversation history features give us a full picture of every interaction, helping us offer a more personalised experience. Overall, Chatway has significantly improved our customer support process, and I highly recommend it!

AA4PD
Australia
6 months using the app
May 3, 2024

So far so good! Although i only just installed it i think it's really cool. Having the app is awesome

Not Shy
United States
6 months using the app
June 17, 2024

Work great! Still early but very promising

Green Zero
France
14 days using the app
May 3, 2024

I don't have words to describe how real and thankful this review is. The first time I saw the app I said that it is great and that I and my colleagues will find it very helpful. I installed the app within 5 minutes, so did my colleagues and we had it on our mobile phones. The next morning we started using it all together and we were able to make sells while visitors were in our website. They just submit form and we know their data, so we call them via phone or write them back and make the sale! We have the app from 1 week or so and we have made more 5 sales via the app, even maybe more I don't know but we use it every day! I highly recommend the app on your funnel page or product pages so you can close more sales. You can use it together with your colleagues all at once, you receive notifications from new messages again all at once, so if one is busy, the other one can close the sell. HIGHLY recommended and it is free!! Thank you so much! Good luck in the business!

ДОКТОР ГЕОРГИ ПАШОВ ЕООД
Bulgaria
8 days using the app
August 6, 2024

good

PLC store
China
5 days using the app
July 3, 2024

Awesome app! Best live chat app!

Walnut Creek Vacuum Since 1950
United States
6 days using the app