Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,606)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for improving order management and delivery operations, praising its seamless Shopify integration and easy setup. It supports precise scheduling with specific delivery dates and times. Reviewers appreciate the reliable performance and exceptional customer support, noting the team's efficiency in resolving integration issues. It's valued for enhancing pickup and delivery services with comprehensive features.

Edited June 30, 2024

Ran into some trouble with internal notifications getting bogged down. Some emails were coming through 30 minutes late, some not at all. Pavlo helped me identify the issue being related to DKIM settings and helped me figure out the solution was in my DNS settings with my hosting service. Excellent customer service from Pavlo!

Seaside Seafood
United States
About 4 years using the app
June 2, 2020

Great app and awesome support when we need it. Thank you! Ran into a couple of issues but support was able to fix it quickly.

Celebration Box NZ
New Zealand
About 4 years using the app
November 1, 2023

Great app with fantastic support. Highly recommended!

Mylla
Sweden
About 4 years using the app
Zapiet replied November 4, 2023

It was a pleasure assisting you with your store! If you need anything else please do not hesitate to reach out we are always happy to help out!

Best,

María

Edited July 22, 2021

We implemented this app to help control lead / preparation times for some of our products that require advance ordering. We also use it for scheduling our curbside pickup. We had a need for some support to get functionality perfected, and was really impressed both with the support and resulting functionality. Highly recommend if you are looking for curbside pickup &/or delivery scheduling, especially if you have a need to use differing lead times per product. Update: July 2021 - Their customer support is nothing short of amazing; we ran into some unique issues and they resolved them promptly!

HuckleberryBDA
Bermuda
About 4 years using the app
June 24, 2020

The app is easy to use and navigate, and the team is very responsive and helpful! It's exactly what we needed for customers to select pickup dates/times for products ordered from our restaurant.

Grounded Kitchen, Coffee & Bar
Canada
About 4 years using the app
Edited May 1, 2024

Really great technical support! Thank you to Sandy for helping us fix our issues, and quickly. Definitely worth the use alone.

Keystone Sutler
United States
About 4 years using the app
Zapiet replied May 5, 2024

Hello Ben,

I sincerely appreciate you taking the time to write us a review! I am happy to have helped you update to the latest version of our Zapiet - Pickup + Delivery app. Now, you can fully utilize its potential. Thank you for choosing our app!

All the best,

Sandy

March 28, 2020

It have been a very friendly experience for our customers. We would also like to thank Andy and Stephane for the super fast response and support.

Kichesippi Beer Co.
Canada
About 4 years using the app
Edited April 22, 2019

We are using this App to suit our complicated delivery/pick up based business. We were experiencing some glitches in the set up period and got in touch with the developers about those glitches. The App is easy to set up and use. We received their response straightaway with a solution. The team also followed up on us to find out if the solution worked and if we were happy. We have experienced nothing but really good customer service and willingness to help to find solutions. Good follow up too! Happy customer here! Thanks

Food Connect
Australia
About 4 years using the app
November 8, 2016

Excellent and fast help, Integration is simple, clear and easy. We have just started using Zapiet and so far we are very happy with this app.

We Smell The Rain
Netherlands
About 4 years using the app
December 1, 2021

Jessica and everyone at Zapiet has been super great to work with - they are quick to respond and help resolve any issues! It's be a great app to work with.

Flower Bar
United States
About 4 years using the app
Zapiet replied December 1, 2021

Hi there,

Thank you so much for your kind words and great review!

The team is always happy to help in anyway we can and if you have any other questions, please do let us know.

Best wishes,

Jessica