Zapiet ‑ Pickup + Delivery , 1,422 reviews

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
    1.2K
  • 5% of ratings are 4 stars
    77
  • 1% of ratings are 3 stars
    16
  • 1% of ratings are 2 stars
    16
  • 5% of ratings are 1 stars
    67
What merchants think

Feedback submitted

Merchants highly recommend this app for managing local delivery and pickup services. It integrates seamlessly with Shopify and other tools, offering features like shipping type and date selection. The customer support is praised for their quick, technical, and proactive problem-solving, available 7 days a week. The app is considered well-priced for its value, enabling businesses to offer in-store pickup even when deliveries are off. Regular updates ensure its efficiency.

August 22, 2022

VERY HELPFUL!! ANSWERED ALL MY QUESTIONS AND CONCERNS QUICKLY! GREAT COMMUNICATION SKILLS AND VERY POLITE!

Voltloop
Canada
6 months using the app
Zapiet replied September 1, 2022

Hi Darko,

Thank you so much for your kind words and lovely review of our Store Pickup + Delivery app!

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

Edited December 2, 2022

This app is very comprehensive and impressive - and the tech support and customer service is world class. It's well worth the investment, and I'm super impressed with the detail that they've considered across the whole user experience. Very happy!

Big Bear Bakery
United Kingdom
6 months using the app
Zapiet replied June 8, 2022

Hi there,

It was my pleasure helping you set up our Store Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out!

Best wishes,
Jessica

Edited May 7, 2020

Very knowledgeable and friendly support staff. This app with the delivery rates app have made our lives so much easier.

Online Food Outlet
United States
6 months using the app
March 19, 2021

Great App. The customer service is great and it has a bunch of cool functionalities. Jess and Stephanie were very helpful. Would recommend.

Ginaelle’s Lil Shop
United States
6 months using the app
Zapiet replied March 24, 2021

Both Jess and I want to thank you for the great review! It was our pleasure to be able to help you as a team :D

Kindest,

Stephane

May 18, 2021

I contacted support because we were having an issue with our site charging the delivery fee incorrectly. The help I received was exceptional and I learned more than I had originally intended. Thanks so much!

Deer Valley Danes
United States
6 months using the app
Zapiet replied May 27, 2021

Hi there,

Really glad to hear we were able to solve your issues, but even more pleased that you learned more about our app along the way! It's our goal to help you get the most out of the app possible.

Best wishes,

Bogi

September 3, 2018

An awesome app that helps us offer both store pickup and local delivery to our customers. Sam and his team were instrumental in helping to resolve issues and customisations promptly and efficiently and were extremely patient to boot. 2 thumbs up! Would definitely recommend. :)

Lyng Seafood Asia
Singapore
6 months using the app
September 23, 2022

Simple and elegant solution for all your pickup, shipping, and local delivery needs. Fits my bakery's use case very well because of how adaptable Zapiet's application is. The customer service experience is also absolutely top notch -- I was able to quickly schedule a time to talk with an advisor (Stephane) who was able to fully answer all my questions regarding set up as well as send more resources related to how Zapiet might integrate with Shopify and other applications that I may need. Thanks so much!!

Indu Bakery
United States
6 months using the app
Zapiet replied September 29, 2022

Hi Soni,

Thank you so much for the awesome review! It's always nice to hear such positive feedback from our merchants using Store Pickup + Delivery.

We're always there and always happy to help!

Steph

January 22, 2021

Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks! Amazing support thanks!

Porter & Rye
United Kingdom
6 months using the app
Zapiet replied January 22, 2021

Hi Rosy,

I'm glad I could help you out today with configuring your store.

Please do not hesitate to reach out if you ever need anything else :)

Have a great weekend!

Flora

April 12, 2021

Used this app make an firewood store where customers can pickup from our various lumber sortyards. Pleasantly unexpected depth of settings, lots more features than I realized and exactly what we needed to get all our employees and contractors at the different locations up and running quickly--like notifiation emails to specific people based on which locations were ordered from. They really thought this through. And excellent support. I had one compatibility issue with another app and even though it wasn't Zapeit's fault, they got involved in the email thread and helped fix everything. Thank you!

Monticola Firewood
Canada
6 months using the app
Zapiet replied April 12, 2021

Hi there,

So glad our app suits your store's needs—thank you so much for the lovely review!

We're always happy to investigate the issue and help as much as we can.

Let us know if there's anything else you need. 😊

Take care,

Marija

January 17, 2023

Great app with even better service! Did all of the functionality I could imagine. It is a little pricey but the extra orders I will get from it will more than pay for the cost.

Aaron's Bagels
United States
6 months using the app
Zapiet replied January 18, 2023

Hi Aaron,

It was my pleasure helping you with the distance validation feature of our Zapiet - Pickup + Delivery app

If you have any other questions, please do not hesitate to jump back on the live chat!

Thanks,
Jessica

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