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Contrado has worked hard at improving processes and customer service, therefore I am changing my feedback from 3 to 5 stars. Keep in mind that the clothes run small fir the North American market. Quality is excellent.
Thank you for your review. Thank you for noticing the quality of our products, clothes especially. We hand-made all items from our own factory in London so we really take pride in our job. This is our trade, and we do not subcontract. Regarding issues with the app, I think my team is trying to reach out to you. I know it is frustrating sometimes but we want to help. Sometimes it takes a bit of time but we always solve issues. And we love what you do so we'd love to do more for you. One last comment: you can offer returns or exchange. you can even advertise it as "no questions asked" as long as the return is sent back within 14 days of receiving the order. We even have a system which allows your customers to send the items back to our address and to your brand. Then our team will ask you which option you prefer (return/exchange/refund). Let's get in touch and solve this together. I know we can.
This company is simply amazing!! A client recently ordered a bathrobe on the 22nd of December late in the afternoon and the client had their item, in Switzerland, before lunchtime on the 24th of December!!!! Less than a day and a half from order to delivery!!! This is almost some type of time travelling wizardry!!! How is this even possible? The product quality is absolutely exquisite, and I have only had one complaint about any products, which was more about the images not being centred on an artwork, and they replaced the artwork free of charge and issued it within 24 hours! This company produces products that come with 10-year guarantees in relation to its handbags and 3 years on some of its other work. This company is for people who want to produce their own clothing line, who want a premium product for prices that make sense. If you have style and original designs, this is the company for you. If you just want slogans to be printed on cheap products then look elsewhere. Anyone who complains about price is trying to produce cheap products that are of no value and will be thrown away in weeks.
Thank you for your review. We are thrilled by your feedback. This is exactly the message we would love our current, former and future customers to see. Thank you again. Dot not hesitate to reach out if there is any need, or even to tell us how things are going with your business.
Contrado have a very good selection of very well made products, and issues I have had the customer service have been very quick and helpful to solve all problems. I've been very pleased with Contrado.
Thank you for your review, we are very glad you love our products, and service. Do not hesitate to get in touch again whenever you need. We will happily help out.
Just wanted to say thank you so much to the Contrado team for helping me get through this first order in terms of fixing a small hiccup that occurred. I was so nervous about it, but their customer service rep, Deepa, definitely eased my mind and reassured me that their team would handle the situation promptly. And of course, they did just that. I'm so excited to be working with Contrado in selling my creations. Thank you, to the entire Contrado team for making this possible for artists like myself.
Thank you for your kind words. We are very happy to be part of your artistic journey and excited as well to see what the future holds. Keep reaching out to Deepa or the team anytime you need anything :)
Contrado has great quality products, fantastic customer service and are constantly finding better ways to make and help creators sell their product. Their new integrations with Shopify really helps make sales seamless while offering customers options to choose exactly what they want.
Thank you for your feedback. It means a lot. Do not hesitate to reach out if you need anything.
Easy to design the products, large selection, attractive products and modern printing technology. I had problems with the configurator, it was helped quickly and friendly (amazing support) - now everything works fine again. The synchronization works perfectly, even with a sale everything works fine.
Thank you so much for your review. The team will be delighted to read this. I have transferred to them, and if you face any issue or even have ideas for new features, do not hesitate to reach out to the team who will do their best to help again
You have to order these products, the photos just do not do them any justice! I have ordered quite a few items from contrado and their leather goods and the quality have been second to none. They clearly pay attention to detail and their customer support is on fire!! If you need anything they respond at lightning speed.
Order anything to experience the quality. 100% recommended.
Thank you so much for your feedback and for your comments specifically regarding our leather products. It is heartwarming to read. Our customer service team has already read your review and are over the moon. Thank you for mentioning them. Have an amazing week and thanks again.
J'avais trouvé Contrado avant qu'ils ne soient sur Shopify, j'avais trouvé leurs produits très interessants. Je leurs avais envoyé un mail pour savoir s'ils allaient intégrer la plateforme?. quelques mois après, à ma surprise j'ai vu qu'ils étaient là... depuis j'utile avec plaisir leur APP, leurs produits sont magiques, impressions parfaites, emballages TOP, livraisons rapide! service clientèle très réactif. Merci à Deepa pour son suivi client toujours parfait et chaleureux.
Merci pour votre retour qui résume très bien le service que nous souhaitons offrir à nos utilisateurs et clients. Cela nous a pris quelques mois mais nous y sommes arrivés, et d'autres améliorations sont en cours aussi ! N'hésitez pas à revenir vers nous, nous sommes à votre disposition si besoin. Excellente semaine à vous.
Excellent costumer service, always helping. I've had a few problems only, but every one of them has been fixed fast. Def gonna keep working with this guys!
Thank you so much for these few words. We aim to be there every step of the way as much as we can. I hope everythign is running smoothly though if there is anything, do get in touch at shopify@contrado.com. Thank you again and have a lovely start of the week.
8/24/2021
I've updated my review after Contrado's prompt reply. Their team has addressed my log in issue. And they've informed me that they are able to fulfill my customer's bucket hat order. My only concern now is being able to add products. I will update my review when I am successfully able to add products again. Original Review
I'm having two major problems. First, I have been unable to add new products. Now, I'm unable to log on due to two-step authentication process. Six digit code isn't working. And I'm unable to disable the two-step process. I have a customer who is intersted in the reversible bucket hat but I'm afraid to advise them to order since I have no access to my account.
Thank you for your review. The team will reach out to you asap. I checked your store and everything is fine and orders can come in. I am confident we will be able to help you. Generally, please do reach out to us at any point on shopify@contrado.com if you ever face any issue and even out of hours (you can also call us during opening hours). We do get back quickly and we really want to build a relationship with all our dropshippers: the whole team is very dedicated, we truly care and we will do everything we can to sort anything in our power for you asap. Kind regards, Deepa, Gwenn & the team.