Cross Sell & Cart Upsell , 926 reviews

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
December 8, 2020

Cross Sell has truly delivered. It has more than paid for itself with the extra sales I would not have had without it. In my case, variants would not solve the problem of associating similar products with each other. But Cross Sell fixed that and now when a customer browses one product, they see the related products that actually make sense and it is paying off. Their support was great at installation, too.

Waterknot
United States
Time spent using app: 2 months
Cross Sell replied December 14, 2020

Thank you for your review and feedback. We are very happy we were able to help out and you are enjoying our app. If you ever have any questions in the future, just get in touch!

December 4, 2020

The customer service is brilliant and Petra customised the app quickly and efficiently. The app works well with our theme and we are looking forward to seeing what difference it makes. It would be great if you could change pop up message depending on the product.

Maya Magal London
United Kingdom
Time spent using app: 8 days
Cross Sell replied December 14, 2020

Thank you for your review and feedback. We are very happy we were able to help out and customize the Upsell Pop-up according to your expectations. If you ever have any questions in the future, please feel free to reach out to us!

Edited November 30, 2020

They have the best support team ever! They respond fast and accomplish all my requests even though I am still on a free trial! Highly recommended!

PILLS N POISON
United States
Time spent using app: Almost 2 years
Cross Sell replied December 14, 2020

Thank you for your review. We are very happy we were able to help out and customize the cross-sells to match your theme. If you ever have any questions in the future, please feel free to reach out to us - we are always happy to help!

November 24, 2020

Easy to use, very effective in generating sales, and customer support from Cross Sell is top notch!

Carter and Son Toolworks
United States
Time spent using app: About 2 years
Cross Sell replied December 14, 2020

Thank you for your feedback, we are very happy to hear our app is effective for your store and you have been happy with our customer happiness team. Please feel free to reach out to us anytime you have a question!

November 24, 2020

Extremely unhappy with the customer service. I specifically asked not to add the app to the current published theme but they went ahead and did so. When I asked to remove the code from the current theme and add it to another duplicate theme, they completely stopped responding to me. I emailed 3x within the span of a week and no response.

Sonage Skincare
United States
Time spent using app: 11 days
Cross Sell replied December 14, 2020

Thank you for the feedback, we are very sorry you have had a negative experience. Unfortunately, as we already explained, your emails ended up in a spam folder. We immediately corrected this issue after seeing your review and this should never happen again. If you would like to reinstall our app, we will be happy to help you. Our sincere apologies for any inconvenience.

November 5, 2020

I've Been using this for 4 months now and I like it. it does the job perfectly, still needs more improvement to reports, but they are working on It.

Billjumla.com
Qatar
Time spent using app: 5 months
Cross Sell replied December 14, 2020

Thank you for your review. We are very happy you enjoy Cross Sell and we cannot wait to launch the new dashboard with all the successful products! Please feel free to reach out to us anytime you have a question, we are always happy to help.

October 20, 2020

I love cross sells works great so easy to use!!!! The help desk was there when needed also. Very fair will use no many websites.

stainlesssteelbikerjewelry
United States
Time spent using app: 3 months
September 12, 2020

good service thank you good service thank you
good service thank you good service thank you
recommend

Kawaiifashion
China
Time spent using app: About 1 month
August 11, 2020

Great to set up product recommendations. The developers are very easy to work with and helped us set up our customization really quickly.

Express Insulation
United States
Time spent using app: Over 6 years
July 14, 2020

Really easy to get up and running and support as good as it gets!

Full disclosure I just installed the app and set it up so haven't actually got it live yet so can't comment on results. But getting it set up was easy. Lots of options to get it configured exactly how I want it.

I also had a support issue that turned out to not actually be related to the Cross Sell app but their support team helped me out anyway and even recorded a video to explain what they did and show me how I could make the update they made moving forward. A++ for support!

RightShield Supply
Canada
Time spent using app: 8 months