Reviews (967)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through effective cross-sell and upsell strategies. They value the ability to manually select products for recommendations, enhancing control and customization to showcase new and related items. The app is noted for its seamless integration with Shopify themes, stability, and user-friendly setup. Customer support is frequently praised for its responsiveness and effectiveness, with specific commendations for team members like Henry, Carol, Stuart, and Steve.

January 29, 2017

Amazingly easy app to install and impeccable assistance from the help team to customise for our store completely free! We received a response for our help request within half an hour of sending an email. Absolutely recommendable.

The Hero Studio
Australia
Over 4 years using the app
Edited March 22, 2018

A neat app that provides really flexible customisation of cross-sell items. We contacted Support over a configuration issue and got really quick feedback and a resolution customised to our site in quick time. Very happy and highly recommend!

Alcofree
Australia
Over 4 years using the app
February 10, 2017

Five stars! This is my second website using Cross-Sell and it couldn't be easier. They even offer free setup with a personal contact to walk you through any questions you may have. But you won't have questions since the app is super intuitive and fast. I was able to add cross-sells for 80 products in about 20 minutes. This app can't be beat for product recommendations. Cheers!

Gardner Coatings
United States
Over 4 years using the app
Edited February 22, 2024

Carol was of great help when I was stuck on a formatting issue. I appreciate the timely responses as well! Thank you!

Shop Priceless
United States
Over 4 years using the app
Cross Sell replied June 22, 2023

Thank you so much for leaving us such a wonderful review! We're thrilled to hear that Carol was able to provide you with great help when you were facing an issue.

Thank you for choosing our app and for taking the time to share your positive experience!!

February 11, 2017

Highly recommended and very impressed by the exceptional customer service by Stu. Not only did this app do exactly what I needed done, but their new "Reciprocal" feature is terrific ! Nice to have such prompt and knowledgeable staff beyond the wonderful product. Keep up the great job guys !

Woven Art Beyond
United States
Over 4 years using the app
March 1, 2023

Loving the Cross Sell app! Ever since we turned it on a year ago it's quietly chugged away in the background, doing its thing, and when I checked recently it turned out it was responsible for generating $10k in sales over the last year. That's meaningful for us. Thanks for your call, D'Angelo.

Lion’s Roar
Canada
Over 4 years using the app
Cross Sell replied March 1, 2023

Thanks for taking the time to post this! We look forward to helping you achieve your business goals 😁

- Cross Sell Team

July 13, 2022

Great App very easy to use and very helpful customer service team if you encounter any issues AAA+++

growshop.co.nz
New Zealand
Over 4 years using the app
Cross Sell replied July 13, 2022

Thank you for your terrific review!! We appreciate you taking the time to do this for us 😊!

March 29, 2017

Easy peasy lemon squeezy. Works great.

Bongrub
United States
Over 4 years using the app
November 7, 2015

I've been working with this app for a while now. I've had two theme changes since I started, and both times someone from Cross-Sell (Stuart this most recent time) personally went in to install the necessary changes. The app might not work perfectly with your theme, depending how it is designed, but these guys will go in and make it work. They do great work, do it fast, and are very friendly.

On top of that, it's an effective app. After installing it I noticed an increase in sales, and regularly see in my Shopify stats where people are checking out my related items.

Highly recommend.

Beard Monster
United States
Over 4 years using the app
May 18, 2016

Great app, easy to set up and they have a great customer service team. Well worth it.

Cubic Mini Wood Stoves
Canada
Over 4 years using the app