Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, immediate sales impact, and ability to boost average order value. They commend its smooth operation, customization options, and effectiveness from day one. The customer service, especially Carol and Henry, is praised for quick responses and efficient problem-solving. The team's expertise and readiness to adjust to merchant needs are also valued. The app is seen as a key tool for enhancing the shopping experience and increasing sales.

February 4, 2016

Another awesome app here on Shopify. Outstanding support as well. Thanks!

Red Rocket Hobby Shop
United States
About 2 months using the app
April 5, 2016

Stuart from Cross-Sell has been nothing short of amazing! He has tweaked and retweaked my app to exactly what I wanted without hesitation! These guys are super responsive and will install and customize your app for you! That was a lifesaver and a huge selling point for using their app over the others! Thanks Stuart!!!!

Roni Taylor Fit
United States
About 2 months using the app
June 28, 2016

Awesome support! They help me edit and install the cross sell section on my theme. Great job.

Outdoorfactors
United States
About 2 months using the app
March 18, 2021

For years without issue, I was using the cross-sell app (https://apps.shopify.com/cross-sell). However, today Petra contacted me saying the app needed an upgrade. Silly me for giving the OK to them during my peak hours of the day because now my customers cannot add items which were linked via cross sell to their carts. I have reached out to cross sell and they have no clue how to revert their changes. Therefore, I deleted their app and all my cross sells. If you are using their product, make sure you check your cross-sell products after they make their upgrade..

Save Rite Medical
United States
Over 4 years using the app
Cross Sell replied March 18, 2021

Hello Marc,

we are very sorry the issue happened to you exactly at the time we finished upgrading you to the latest version of Cross Sell. However, as a part of the upgrade, we tested the Upsell pop-up, which is triggered after you click on the "Add to Cart" button and that was working just fine. When you reached back to us asking to revert the changes, we reverted all of the changes immediately.

Kind regards,
Petra

October 22, 2016

We are new to shopify and the help from stuart has been amazing and he has been very patient - would highly recommend them and them and the app https://www.cosmetics4uonline.co.uk

Cosmetics4u Uk Limited
United Kingdom
About 2 months using the app
August 21, 2016

Absolutely brilliant communication to set up the app and customise it to where I wanted it on my pages and looking right. Highly recommend.

Littlewhimsy
New Zealand
About 2 months using the app
March 18, 2014

By far the best APP I've come across. Easy to install, intuitive dashboard, and excellent support. I wish they all came this way. Related items are so important for conversion and this APP made quite an impression with me. I highly recommend.

Rockstar Fabulous
United States
About 2 months using the app
January 19, 2018

Amazing app, very helpfull and the support is very good!

Eskina Geek
Brazil
About 2 months using the app
July 31, 2017

The support I received really went above and beyond my expectations. Not only were they quick to reply to my messages and take action, but very clear and open to my requests. I don't normally leave reviews but this one truly deserved it. Looking forward to seeing what more they have in store in future.

Final Endeavour
New Zealand
About 2 months using the app
September 26, 2016

Does what we want. Great support. Good price.

Dishmaster Faucet
United States
About 2 months using the app