CJdropshipping: Much Faster

Regarding the performance of the CJ app, I must say that it integrates well with Shopify, and data exchange functions smoothly.
However, concerning the CJ platform itself:
1. Orders are reviewed and processed quickly within CJ.
2. The issues begin when an order is forwarded to the supplier.
3. Suppliers often fail to keep their pricing and inventory levels up to date. This creates problems for your store and even for the CJ agents. In many instances, you may have already accepted an order from a customer and collected payment, only to find that the supplier is either out of stock or has significantly raised the price without updating it on the CJ platform. At this stage, having a good agent can often help resolve the issue. My agent, Taco, is extremely professional, hardworking, kind, and caring; he provides invaluable assistance. Without Her help, I dare say that almost all of my orders would run into trouble.

Overall, here is how I would rate them:
1. CJ App: 4 stars
2. CJ Platform: 3 stars
3. My personal agent, Taco: 5 stars
4. CJ’s responsiveness: 2 stars
5. CJ’s suppliers: 1 star

In short, this platform is really only suitable for selling products that move quickly and do not require complex warehousing or procurement. For example, seasonal items.

So I would like you to know that the five-star review is just for my agent, not for the whole platform. thanks

I sent to the china warehouse product to ship i wanted to try thier services they cant find my product this was bad services i asked the agent he said he is buys he cant help so please be away from this business they will not help any business to up your product will got stolen you cant find human to talk with

Unresolved inventory loss and unexpected additional charges

I have been working with CJdropshipping since 2022, but my experiences have seriously affected my trust in their service.

Before 2025, I purchased jewellery worth approximately $80 to keep in my private inventory. At the beginning of 2025, that inventory was removed without any notification or email. I only discovered this a few months later. I had always paid the fees requested by my agent, so I still do not understand why my jewellery was removed.

Despite repeatedly raising the issue and requesting a refund, it remains unresolved. My assigned agent has changed several times during my attempts to resolve it, leaving me explaining the same situation repeatedly without receiving a clear explanation or my money back.

More recently, after paying the displayed price for a customer’s ring order, I received a ticket requesting an additional $23.50. Unexpected charges after payment affect my profit and my ability to provide a reliable service to my customers. Product prices should be checked and updated before orders are placed.

These experiences have made me reluctant to purchase stock and leave it in CJ’s warehouse. I would like CJ to properly investigate my missing inventory, refund the amount owed, and improve its communication and pricing accuracy. After working with them for years, I expected better accountability and support.

CJ Dropshipping has proven to be the worst supplier I have worked with. They clearly do not care about their clients or our businesses.

First, order processing takes far too long. Even worse, even after an order is marked as "shipped," you have to manually check each tracking number one by one because half the time they haven't actually dispatched the item.

To make matters worse, if you need a refund for their mistakes, you are forced to go through a dispute process that takes weeks—sometimes even months. You literally have to beg for your own money back.

They do not take the dropshipping business seriously. Absolute embarrassment of a supplier. Avoid them at all costs.

I would like to sincerely thank Linda Feng for her outstanding customer service.
A few days ago, I had a similar shipping issue and was informed that the order could not be fulfilled, which unfortunately led me to cancel a customer order on my eBay store. When I encountered a similar issue again, Linda took the time to carefully investigate the situation instead of simply telling me it was impossible.
Linda was patient, professional, and genuinely willing to help. She found a workable solution and helped me successfully process my customer's order. Her dedication saved me from another cancellation and helped protect my store's reputation.
As an e-commerce seller, having support agents who are willing to go the extra mile makes a huge difference. Linda's assistance was exceptional, and I truly appreciate her effort and commitment.
Thank you, Linda, for your excellent support. You deserve this 5-star review.

1-Star Review — Extremely Disappointed with CJ Dropshipping

As a small business owner just getting started, I really wanted CJ Dropshipping to be a reliable partner, but unfortunately, my experience has been extremely disappointing.

Shipping times are far too slow. If the current shipping time is considered an improvement from what it used to be, that is honestly concerning. Slow shipping can seriously hurt a small business, especially when customers expect reasonable delivery times.

The U.S. warehouse option for clothing is also misleading. Products may show an option to ship from a U.S. warehouse when you're listing them, but the U.S. warehouse does not necessarily carry the same product. This makes the option feel almost useless when you're trying to provide customers with faster shipping.

Even ordering samples has been unnecessarily slow. As a new business owner, I need to be able to test products, inspect quality, create content, and make informed decisions without waiting an unreasonable amount of time.

The biggest issue is that a dropshipping supplier is supposed to help a small business grow—not create additional obstacles that can damage the customer experience and the business's reputation. Long shipping times, limited U.S. inventory, and slow sample delivery can be especially damaging to a business that is just starting out.

Because of this experience, I will be looking for another dropshipping service. I cannot build my business around a supplier that cannot consistently support the shipping and product needs of my customers.

I would strongly encourage other small business owners to do their research and carefully test CJ Dropshipping before committing to them. What may seem like a convenient option initially can become a serious problem once you're trying to actually run and grow your business.

Small businesses cannot afford to have their reputation damaged by unreliable fulfillment.

Excellent customer service! Connie was very helpful, friendly, and professional. She responded to my questions and helped me get the product photos I needed for my online store. I really appreciate her support and quick assistance. Thank you, Connie, for your excellent service!

I’ve had a great experience with CJ so far. The platform interface is extremely straightforward, well organized, and easy to use.

A special thanks to Cisco Fu, my personal agent, who has been actively helping me with everything since day one and has always been responsive and supportive. I’ve also had an excellent experience with Elara Liu from customer service, who has been very helpful and attentive whenever I’ve needed assistance.

Great platform and great support team. Highly recommended!

Soya and CJ have been amazing for me as I've moved into pre-purchasing inventory. All the questions and additional specs I asked for from potential suppliers they were able to get for me as well as great pricing and MOQs too.

This has made product sourcing and order fulfillment much easier for my store. I really like how simple it is to find products, import them, and keep orders synced without having to manage everything manually. The sourcing options are extensive, and the fulfillment process saves a lot of time. Overall, a very practical solution for running a dropshipping store efficiently.