Reviews (9,338)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

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Merchants appreciate this app for its competitive pricing, efficient logistics, and seamless integration with Shopify, which supports business growth. It offers a wide product range and features like 'search by image' for easier product management. Reliable shipping and consistent product quality are noted, enhancing customer satisfaction. Exceptional customer service is highlighted, with staff members such as Carrie, Ashley Wu, and Leon recognized for their effective support. Personal agents are valued for their proactive and professional help, making this app recommended for managing logistical challenges and scaling operations.

September 10, 2024

CJ Dropshipping Review: 3.5 Stars

I've been using CJ Dropshipping for a while now, and while there are aspects of the service that are frustrating, my experience overall has been balanced by the exceptional support from my agent, Miya Huang.

Let's start with the positives. The platform offers a wide range of products, and their user interface is relatively straightforward to navigate. When everything goes smoothly, orders are processed and shipped in a timely manner, which has helped me maintain good relationships with my customers.

However, there have been recurring issues that can't be overlooked. One of the most frustrating aspects has been the inconsistency with product availability; items I've planned to sell often become unavailable without notice. Additionally, I've encountered a few instances where products arrived damaged, which impacts customer satisfaction and requires time-consuming resolutions. These problems can be quite disheartening, especially when they affect your business's reputation.

That being said, the saving grace of my experience with CJ Dropshipping has been my agent, Miya Huang. Miya has consistently gone above and beyond to help me navigate through these frustrations. Her service has been exceptional – always responsive, understanding, and as accommodating as she can be. Miya has been the glue keeping me with CJ Dropshipping; without her, I might have moved on to another provider. Her dedication and customer-focused approach are easily 5 stars.

While there are definite areas for improvement within CJ Dropshipping, having a dedicated agent like Miya makes a significant difference. If they could address the product availability issues and improve the quality checks on their products, my rating would certainly go higher. For now, I give CJ Dropshipping an overall rating of 3.5 stars, with 5 stars reserved for the exceptional service provided by Miya Huang.

Enchanting Intimates
Australia
About 1 year using the app
September 11, 2024

I am so happy with the help I receive from my agent Bring. He is easily accessible, always thinks along with me and nothing is too much to ask. Bring is an agent who really listens to you and thinks in terms of solutions, this is necessary in the ecom world and Bring fits in very well with this. I have never worked so well with an agent before. Thanks to Bring, my business runs smoothly and every obstacle is meticulously tackled and resolved. I recommend CJ and especially Bring if you want good support.

Yourgadgetstore.nl
Netherlands
6 months using the app
November 13, 2024

5 stars for Sveta from CJ! Her assistance with asset handling was outstanding – fast, professional, and extremely helpful. Thank you for the excellent service!

Frame Nova
Switzerland
7 months using the app
November 7, 2024

CJ Dropshipping is an excellent platform for dropshipping! I'm impressed by the wide selection they offer and the competitive pricing on their products. The user interface is friendly and makes it easy to navigate through various categories. Additionally, the app provides many tools to manage products and orders effectively. A big thank you to the customer support team, especially Anisa, who provided exceptional support. She was professional, patient, and clear with her instructions. Thank you, Anisa!

Mirvela
United Kingdom
18 days using the app
October 6, 2024

Amazing site that makes dropshipping easy. There's a wide range of products with the additional option to source a product that isn't immediately available on their site. I was appointed July Chan as my agent who provides exceptional customer support, communication, and guidance through any questions I may have.

TempoBox
United States
About 2 months using the app
November 1, 2024

Connie was Amazing on helping me with product information and help so I can get a product listed :)

Your Aesthetic Home
United Kingdom
11 months using the app
October 7, 2024

I've been working with Cj for several years, it's a great application. I would like to thank Cheria for her valuable help and good advice.

Briliantz
Switzerland
Almost 2 years using the app
September 29, 2024

This is a amazing supplier for dropshipping products. I am being helpen great all the time by my contact person Celia. She puts in a lot of effect making the experience as good as possible!

Altrix Nederland
Netherlands
5 months using the app
October 1, 2024

I’m really happy with the service I received. The products are high quality and exactly what I was looking for. A big thanks to Suki for her outstanding help! She was patient, attentive, and made sure everything went smoothly. Her support made the whole experience stress-free. I’ll definitely be coming back. Thanks again for the fantastic service!

NOVELIQ.
Netherlands
About 1 month using the app
October 9, 2024

CJ Dropshipping is a very reliable supplier. Their support is also excellent. July Chan ensures that every issue I have is addressed, making me feel confident that everything is taken care of.

eleganto
United States
12 months using the app