Reviews (8,390)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its exceptional customer service, particularly highlighting agents like Eugenia Deng and Leah for their responsiveness. The platform is user-friendly, ideal for beginners managing orders and browsing products. It offers efficient order processing, a broad product selection, competitive pricing, and high-quality sourcing and fulfillment services. These features help enhance business growth, customer satisfaction, and trust.
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My experience with CJ has been great since starting my e-comm journey. Sveta has been awesome and always finds a way to help satisfy the shifting needs of my business. Highly recommend !
We are not all the time a 100% happy with CJ, because of some problems, but our Agent Judy Wen is doing a really good job. She is answering us everytime really quickly and can help with everything!
I must say the customer service I have received from Sulee Li has been excellent.
Very good site, customer service is great. Rami Wu is very helpful and fast with his responses. Has helped me a lot with any queries I have had without him Everything would have taken a lot longer! Thankyou Rami! A wide range of products to pick from I would definitely recommend.
Cj Dropshipping customer service is unmatched. They will always gladly help you answer any questions that you may have. Leah, she was extremely helpful and quick to respond. Plus, the prices and shipping of Cj are so good and beginner friendly. If you haven't tried it, give it a chance.
Been using CJ Dropshipping for a while now and they've been great and super helpful. The agent Linda even replied and helped me with my inquiry after hours. 5 stars.
It has been a nightmare trying to work with CJ. They take so long to dispatch the products and when I ask why is taking time, they always say there was an issue with the supplier. Customer service always tries to avoid the issue and wants to give you coupons, but they never try to solve the problems. I asked for many refunds that I had to keep on top of the whole time, otherwise, it would be pending forever. I asked my agent if there was any way to change the agent or contact someone to issue a complaint, but he always changed the subject.
I know they are more expensive than the other platforms, but at least I was expecting more efficiency, quality and good customer service, which never to happen.
Find another supplier, the stress of dealing with them is not worth and it will affect your business reputation with your customers.
Great app love the help of the agents on here like Flo really come in handy!
Sulee Li consistently goes above and beyond to answer my questions and provide exceptional assistance. Her dedication to customer service is truly outstanding, and she never fails to find solutions to even the most challenging problems. Thanks to her, I have been able to resolve numerous issues efficiently and effectively. Sulee's remarkable work ethic and commitment to helping her clients are truly commendable. I wholeheartedly recommend her services to anyone in need of reliable and expert support. She is a true professional, and her efforts have made a significant positive impact on my experience.
Yes I would recommend this app to many people because the service is excellent. Even when I had a technical problem. Your fast thinking employee Mr Garrison Wong help me through the drop shopping process to send your products to my online store. He was patient and helpful late night hours. Thank you CJ drop shipping.