Reviews (9,075)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

July 7, 2021

Great customer service by Connie Jin, my agent! Ever so attentive and quick to answer queries whenever she can. Also, proactive in offering help and giving suggestions to me! WELL DONE!

cuddlypoodle
Singapore
Over 2 years using the app
CJDropshipping replied July 7, 2021

Thank you for your feedback! Your approval is our motivation.

October 16, 2021

the best app in shopify costumer service amazing and very convenient whit costumer thank you cjdropshipping recommide it :)

kitchenfiy
Jordan
Over 2 years using the app
CJDropshipping replied October 18, 2021

Thank you for your feedback! your approval is our motivation.

Edited June 5, 2020

I used this app for fulfillment. I like it that they are always helpful round the clock, even to dropshippers just starting out. Problems get resolved quickly.

Nina impressed me with a professional answer to difficult question on shipping. Thank you.

Puratalia
Singapore
Over 2 years using the app
CJDropshipping replied June 7, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

Edited February 28, 2023

I cannot say how better it was since I've been using them. Everything is so much easier, faster and you can communicate anytime you want with them. They check the product quality for you and source any product you would like. A special thank you to Vincy for her amazing support.

Au bonheur du chat - Boutique d'accessoires pour votre chat et pour vous
Switzerland
Over 2 years using the app
Edited March 31, 2023

My agent Mandy Lu is very serious and she awsers me very fast ! I'm happy to use CJ, the delivery time is faster. My agent always finds solutions to my problems, I have been working with them for 3 years!

Marie Louise Paris
France
Over 2 years using the app
CJDropshipping replied October 21, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

March 9, 2023

Hello,

I wanted to express my great satisfaction with agent Alina Liu for her professional and exceptional work. Alina worked with me on a recent project and I was impressed by her competence, diligence, and professionalism throughout the process.

Alina was very effective in her communication with me and was able to respond quickly to all of my requests. She also demonstrated great attention to detail and worked diligently to ensure that all information provided was accurate and complete.

Thank you,

Adhocia
France
Over 2 years using the app
June 16, 2021

I would like to thank you very much for the support, they do great work. To mention a few names Elsie Meng & Hugo Hu, I hope to continue great cooperation. :)

Thunderwolf
Austria
Over 2 years using the app
CJDropshipping replied June 16, 2021

Thank you for your feedback! Your approval is our motivation.

September 2, 2021

I had a few smaller problems in the beginning, but the support team did a great job managing them. I am very pleased with my new Agent Nikki Zhang. She did a great job helping me out with the products search, etc.

Cubzub
United Kingdom
Over 2 years using the app
CJDropshipping replied September 2, 2021

Thank you for your feedback! your approval is our motivation.

Edited February 28, 2023

CJ Dropshipping has been great so far. They have a very extensive selection and are adding new products all the time. My agent Shicharl is very responsive, kind, and does a great job sourcing products for me. Plus, CJ does not charge a monthly fee, which is much appreciated. 5 stars for CJ!

Urunigi.com
Rwanda
Over 2 years using the app
CJDropshipping replied November 30, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

October 26, 2022

Fiona is very helpful and she is amazing! She delivers above expectations and I highly recommend her for sure!

Hipurbanstyle
Canada
Over 2 years using the app