Reviews (9,543)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its competitive pricing, high-quality products, and efficient logistics, which streamline sales and business growth. They value the user-friendly interface, extensive product range, real-time tracking, and seamless Shopify integration. Reliable shipping times and responsive customer support, especially from personal agents, enhance customer satisfaction and operational efficiency, making it a recommended choice for merchants.
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They have some of the best support and service out there, had good help from Bonnie Gu :D have worked with them over a month now and they help a lot with questions :D
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Bruce Lin is really always a very good help you get super fast help when you do not know something so I give this app and especially the support 5 stars!
This app is so user friendly, I used it to start my drop shipping business and it worked out well for me. I was assisted by Fergie, she was extremely helpful and was always available to answer my queries. I would definitely recommend this app for the people who want help with their drop shipping business.
Thank you for your feedback. CJ is always dedicated to offering better service and helping every dropshipper from start to success. Have a nice day!
My experience so far has been super positive, I am thankful to Cecil Chen helps me quite a bit and the app itself is pretty easy to navigate. So far I don't have anything negative to say.
Thank you for your feedback! Your approval is one most important reason for our continuous improvement.
I Use CJ For My Unbranded China Imports, They have been Great to work with, I was Assigned Mix Huang as My Agent who looks after things on there end for me, When She is not available Other Agents do not hesitate to help out either so its great service , special thanks to Jacob Zhao today for helping me with a Product enquiry. Highly recommend CJ as a Growing Business they make Importing from China very easy.
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I Have been using the platform for around 9 months .. for kids clothings. well what i found is the following :
1- 50% of the items available on the website and the stock mentioned are totally wrong, once your client makes a purchase after 5-7 days you might received an email that the item is not available so basically you will lose your customer trust .. and some items 7 days after the order !!! 2- Shipping prices is the same issue ... once you pay your shipping fee 50% of the items you will receive an email that your order on hold until you pay the shipping difference! which will be added cost + shipment delay, we are talking +4-5 days extra delay if this happened ..so basically you are taking about 14 days until the item is shipped from the warehouse to the shipping company .. then the shipping days is calculated like 6-12 days + 14 days sourcing, payment, delay .. extra which will lead you to this 90% of your orders will be returned cuz it didn't come on time and the delay, and the extra cost on you ... most of the services are promised are just on paper .. photography .. custom packing, extra .. its there in the website but you will either get no reply or sorry we cant do it at the moment .. ! my custom packing ticket is open for 4 months now and still pending .. and most of the reviews here that mention a person's name its like they will ask you to please write a review and mention my name extra .. cj can be useful if you order your private inventory, and use a private shipping agent .. but that's not dropshipping
We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.
Alina Liu is very helpful and responsive, and she always answers questions quickly. Her customer support is excellent
They have good service and Linda is the best
Bin Han was very helpful in explaining to me the ins and outs of how this works. I’m very grateful and I am more confident that I can do really well with Bin Hans help at CJ drop shipping.
The customer care is just mind blowing. Eileen helped me get through my questions pretty easily. I hope CJ always supports it's clients. It is a wonderful experience to make you guys my supplier.