Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this platform for its wide product range, competitive pricing, and high-quality items. They value the personal agents for their prompt and effective assistance. The platform is recognized for its various shipping options, including non-China warehouses for quicker delivery. Features like automatic order processing, real-time inventory sync, and product sourcing services are also appreciated. The customer service is frequently praised for its responsiveness and efficiency.

Edited February 7, 2023

Really nonsense, it took more than 2 weeks to process my order. During that time, PayPal, Stripe, and Shopify Payment will suspend payment gateways or hold payouts for up to three months because buyers open disputes.

Alternatives Dropast, Zindrop, Spocket or go back to Aliexpress.

Update:All the 5-star reviews are fake. CJ has levels and high-level customers are their Gods. CJ behaves so abusively with beginner level customers that you can only get to another level by luck. CJ will just make sure to shut down your business, not intentionally but that's how their system is, and those idiots in customer service don't understand anything. CJ offered me coupons to remove this review, which I denied.

aShinyStar
France
Over 1 year using the app
CJDropshipping replied February 2, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

Edited May 7, 2020

I have a good experience with CJ Dropshipping on the time. I really impress with the speed that CJ Team works: Livechat room response my questions like skyrocket; Processing time is real quick, most of my order need 1-2 days to be fullfilled (they said 2-5days) and the one I cherish the most is Alisa Chen, she is my personal agent, she is really cute and professional also, she helps me with every little things I want to know about my products, stocks and orders that leave me the time to focus in my marketing.

One again thank you so much for CJ Team and specially my agent Alisa Chen :)

Hometime Positivity
Vietnam
17 days using the app
CJDropshipping replied May 4, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

November 23, 2020

I also received quick support from Aketa Xiang today...really helpful and was able to answer my question without delay.

Uptown Merchant
United States
17 days using the app
CJDropshipping replied November 24, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 23, 2020

Best app for drop, agents are very responsive. The delivery times are also shorter compared to aliexpress. I recommend!

Astrobboy
France
17 days using the app
CJDropshipping replied July 23, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

May 11, 2021

i used this app to start my dropshipping journey , they are very helpful and proffissional people specially "Liz Liao" who helped me setup my product and sync their app to my store

riztly
Egypt
17 days using the app
CJDropshipping replied May 11, 2021

Thank you for your feedback! Your approval is our motivation.

January 6, 2023

I've asked to Eden Guo some specs about a product because the product sheet wasn't clear enough. I have received a very good service and my doubt have been solved. Thank you Eden Guo!

babymealshop
Italy
17 days using the app
March 18, 2022

I am selling a product for 2 weeks and I just randomly was informed that this product isn’t available! None of the orders was sent out to customers. The inventory on the CJ’s product site says 80.0002 pieces are available which is obviously not true. I took a screenshot and wish I could upload it for proof!!
Not only is communication beyond frustrating the worst part is that it damages my business. All the customers who ordered were excited to get their product but guess what … it is not even available. Customers will never come back to my store when their experience it as terrible as this. The whole process is very unprofessional. It should be possible to give 0 stars because 1 star is already too much!

Skntight Beauty
Germany
Over 1 year using the app
CJDropshipping replied March 20, 2022

Hi dear, We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

October 17, 2020

This is really good app! Especially with the help and assistance of Preda Xu. She is really helpful and helped answer most of my questions.

Beyond Smooth
Australia
17 days using the app
CJDropshipping replied October 18, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

February 24, 2022

Love working with Henry from CJ. Great service and product selection. Would recommend 10/10, you have nothing to lose!

Deal Empires
Australia
17 days using the app
Edited April 19, 2021

CJ always doing a joke service. A very unprofessional company, If you are looking for a good company to help you scale your business, don’t use CJ. You will have a lot of issues with your customers. CJ is not gonna ship your orders on time, even if you buy inventory. All shit... This my second time using Cj still the same shit. I bought over $2000.00 in Inventory in bulk with CJ, I place my orders it's been 10 days since CJ never ship my orders. Very bad company, they are not organized.

KREYFISH™
United States
Over 1 year using the app
CJDropshipping replied March 29, 2021

Thank you for your feedback! Your approval is one most important reason for our continuous improvement.