Reviews (8,934)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its exceptional customer service, user-friendly interface, and reliable shipping. They value the personal agents who assist with the dropshipping process, enhancing efficiency and problem resolution. The seamless integration with Shopify and a wide product selection help merchants diversify their offerings and manage their businesses effectively. New dropshippers benefit from the support and guidance provided, making e-commerce navigation easier. Merchants also commend the competitive pricing and product customization options, which help maintain healthy profit margins and meet specific business needs.

October 12, 2020

I really appreciate Helen, Very fast responses. Helen was very helpful and found the solution of my all problems, also good advices, Thank you so much, it is pleasure working with you :) Hope to continue working with you for long time

theessentialpillow
Italy
About 1 month using the app
CJDropshipping replied October 12, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 2, 2020

Great app, easy to find and add products. The on-line support agents are very helpful as well. The sourcing team will find any product you want and our personal agent is always on call to help.

Corlie & Co
United Kingdom
About 1 month using the app
CJDropshipping replied July 2, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

December 27, 2022

Saturn is a helpful and nice customer service, very helpful and attentive. I fully recommend it. :)

Wise Kitchen
Argentina
About 1 month using the app
Edited May 9, 2024

The app may be difficult to use at first and I had a hard time learning to use it, but with time you can get the hang of it and overall I can say it is a good app and service. Linda, and other staff have been very helpful.
The main issue I've had is that CJ may have a product listed, but that product may be actually unavailable. You find out when you go to order your first order or after several orders for that product, and all of a sudden they tell you that the product is no longer available and that there is another "similar" product. But the reality is that the customers do not want something "similar", they want the product they ordered. So, first confirm the availability before selling a product.

Onglint
United States
About 3 years using the app
January 31, 2021

I use CJ Drop and I have a fantastic agent and everything is going very well! She keeps me informed of changes in delays etc...

Royaume de la Boîte
France
About 1 month using the app
CJDropshipping replied January 31, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

March 31, 2023

Has a new person looking to start a online business fairy hong as give me hope to move forward with my shore,because when I needed advice to better understand the process of the business fairy hong told by myside to better educate me about the business and sometimes people need advice from people with the knowledge of the business so I’m thankful for your help fairly hong god bless you

keneiljames29
United States
About 1 month using the app
Edited March 22, 2021

Out of stock problems are an issue with this company. I have not removed the products from my store but have changed their availability to pre-order only and notify the customer when they are in stock.

L & M Kee
United States
Over 3 years using the app
CJDropshipping replied January 25, 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

October 31, 2020

William Wei at CJ has been great. he is very fast to respond and great to work with. Looking forward to woking with him again. Thanks!

FlowGloww™
Australia
About 1 month using the app
CJDropshipping replied November 1, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

September 29, 2020

I'am using this app and I feel satisfied with these suppliers specially Hellen where it is always beside you and give you all information's that you need for succeed...Thanks Cj, thanks Hellen

Zein Express
United States
About 1 month using the app
CJDropshipping replied September 29, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

July 9, 2020

Impressive Service and Customer Service

I have problem linked my CJ account with my store been settle very fast and a lot of help from Ayden (service agent) regarding any problem on my Store. You can source from Taobao and other big Chinese marketplaces if you can't find a product on their site. So, personally i'm really happy with my experience.

SabahGreenStore
Malaysia
About 1 month using the app
CJDropshipping replied July 9, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!