Reviews (9,055)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its exceptional customer service, particularly noting agents like Carrie, Leon, and Ken Yang for their responsiveness. The platform is user-friendly and integrates well with Shopify, streamlining order and inventory management. Merchants appreciate the wide selection of products and competitive pricing, which help meet diverse customer needs and maintain profit margins. Reliable shipping and efficient logistics management enhance customer satisfaction and trust. Features like dedicated personal agents and robust tools for product search and order tracking are also valued, supporting merchants in their dropshipping business and helping them focus on sales and customer service.

May 4, 2020

Perry responds very quickly and meets all your needs. I am happy to work efficiently thanks to Perry.
I recommend !

SaintClair-Paris
France
24 days using the app
CJDropshipping replied May 4, 2020

Thank you for your compliment. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

June 30, 2023

I cannot express enough how thrilled I am with the CJDropshipping app. As an e-commerce entrepreneur, I've had my fair share of frustrations with various dropshipping platforms, but CJDropshipping has completely revolutionized my business. Not only has it exceeded my expectations, but it has also simplified and streamlined my entire dropshipping process.

First and foremost, I would like to extend a heartfelt thanks to Fiona and the entire CJDropshipping team. Their unwavering commitment to customer satisfaction is truly commendable. Fiona has been an incredible support throughout my journey with the app, promptly addressing any concerns or inquiries I had. Her dedication and professionalism have played a significant role in my positive experience with the platform.

One of the standout features of the CJDropshipping app is its user-friendly interface. Navigating through the app is a breeze, even for those with limited technical expertise. The intuitive design allows for seamless product sourcing, order fulfillment, and tracking. It significantly minimizes the time and effort required to manage my store, enabling me to focus on other critical aspects of my business.

The extensive product catalog is another aspect that sets CJDropshipping apart from its competitors. The app offers a wide range of high-quality products at competitive prices. I appreciate the attention to detail given to product descriptions, specifications, and images, which helps me make informed decisions and present my customers with accurate information.

Order fulfillment has been a breeze with CJDropshipping. The integration with multiple fulfillment channels ensures efficient processing and timely delivery. I can easily track the progress of each order and provide my customers with accurate shipping updates. This level of transparency has undoubtedly helped me build trust and loyalty with my customer base.

Furthermore, CJDropshipping's exceptional customer support is truly unmatched. The team is incredibly responsive and knowledgeable, always ready to assist with any concerns or issues that may arise. Whether it's via live chat or email, I've received prompt and helpful responses, making me feel valued as a customer.

Lastly, the app's commitment to continuous improvement is evident. The developers regularly update the app, introducing new features and enhancements based on user feedback. This dedication to evolving and adapting to the needs of its users further solidifies CJDropshipping's position as a market leader.

In conclusion, I highly recommend the CJDropshipping app to any e-commerce entrepreneur seeking a reliable, efficient, and user-friendly dropshipping platform. Fiona and the entire CJDropshipping team have created an exceptional tool that has transformed the way I conduct business. Thank you, Fiona, for your exceptional support and for being an integral part of my success with CJDropshipping!

TrendyLab
United States
24 days using the app
March 2, 2023

Amazing customer service always keeping contact with me as soon as possible, very polite, and a dedicated person. This person is Mango Fu agent from CJdropshipping.

Grant hyper
United States
24 days using the app
March 3, 2020

Just started working with them and so far everything is going smooth. Chloe has been very helpful in answering my questions as soon as possible and I definitely recommend her.

petseez
United States
24 days using the app
July 10, 2022

Stine Zhou & Remi Where a big help I am a first time customer and they were a big help Thanks guys!

Pekaboobaby
United States
24 days using the app
June 19, 2023

My agent is "Linda Feng", she is responsive, attentive and very helpful, I recommend her to take care of your orders.

Artyfan
United Kingdom
24 days using the app
March 12, 2023

Is fast and a very good service! Thank you so much Connie for your patiently, i am much appreciated!

Est^EE
United Kingdom
24 days using the app
July 14, 2020

Love the customer service. From Joyce to Cole, both have been very fast in responding to me and very helpful as well.

Kiiwi Shop
Slovenia
24 days using the app
CJDropshipping replied July 14, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

December 11, 2021

The only reason I HAVE to use cjdropshipping is because AliExpress in banned in India. If you can use the latter however, don't mind switching, ever. You cannot talk to the manufacturers directly, and not all the agents available know what they're talking about. In fact, if you don't reply for 10 mins in chatbox because they told you to wait, conversation is closed automatically. It's pathetic really. The only reason the app has so many 5 star reviews is because every month agent asks you to write a review. They don't specify give 5 stars, but they do need screenshots so of course it feels weird sending screenshot to someone that bashes them. Everything is quite chaotic. The absolute worst part is that there are so many items on CJ that are out of stock or have just been stopped manufacturing. They still don't remove it from the platform. If you ask an agent prior, they might tell you that it's available (because like I said, not all of them know what they're talking about), and then after 8-9 days of the order being placed, they'll tell you that it's unavailable. It's been a headache. I wish AliExpress was available.

MyPaperPandaShop
India
Almost 2 years using the app
CJDropshipping replied January 13, 2022

Sorry for the late reply. Regarding your problems, 1. We're planning to allow to contact the supplier when the product is listed by the supplier not by CJ; 2. If your agent is not online, our system will arrange customer support to help solve your problem; 3. If you find the product out of stock, you can leave a comment on the product page or contact your agent, and we will confirm the situation and deal with it; 4. When there is stock in our warehouse, the processing time will be 1-3 days, or it may take some time to prepare the items. Hope we make it clear. WIth any other problems, you can contact our agent, submit a ticket or write to support@cjdropshipping.com at any time.

November 17, 2022

Connie was really really helpful! The platform is great with 7-10 days shipping yo usa, quite fast for dropshipping.

SpeyeFinder
United States
23 days using the app