Reviews (9,196)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, particularly noting agents like Tab Zhao and Carrie for their responsiveness. The app is user-friendly and integrates smoothly with Shopify, enhancing operational efficiency. It offers a wide selection of products with reliable shipping, generally meeting or exceeding quality expectations. Features such as 'search by image' and personal agents significantly aid in product discovery and store management. Competitive pricing and proactive support in resolving issues are also highlighted, ensuring minimal operational disruptions and supporting merchant success in e-commerce.

April 30, 2020

CJ Dropshipping as the potential to be a game changer. The offer a wide variety of services like, sourcing, shipping, taking product photo's / videos and much much more. The fact that they have 2 warehouses in the U.S is important. There are a lot of thing they need to fix, there is a lack of transparency and processing times can get slow. The website is very badly optimized making it unresponsive and the website structure is confusing to say the least. But they do provide something that is hard to find, and the fact that you get assigned your own agent for customer support is smart. My agent (Miranda) is great, she helps me with buying bulk, and answering questions i may have, and gives her full dedication for my business. I would give her 5 stars.

To summarize: CJ is an platform that is not quite there yet, but with a couple of changes and overhauls, they can be a true game changer in the world of dropshipping.

Illumive
Netherlands
11 months using the app
CJDropshipping replied May 3, 2020

Thank you for your compliment. We will do better in the future. Have a nice day!

July 2, 2020

CJ makes the whole process of fulfillment easy. I am lucky to be working with Park who has been incredibly helpful.

Buddies Pet Shop
Australia
11 days using the app
CJDropshipping replied July 2, 2020

Thank you for your words. We are always devoted to offer the best service and help every drop shipper from start to success. Have a nice day!

June 21, 2023

They offer a nice variety/selection of products. Unfortunately, they don't properly notify you of an issue right away, and I've had a few issues that have caused me to lose sales and have to refund customers.

Design'n Burns
United States
12 months using the app
March 9, 2022

I was very pleased with their customer service. Ada was very helpful in helping me resolve my problem.

Bode' Fashion Boutique
United States
11 months using the app
CJDropshipping replied March 9, 2022

Thank you for your feedback! Your approval is our motivation.

August 14, 2023

DONT USE!!! you cannot copy tracking numbers off the mobile app on iphone. secondly the user interface is very poor, confusing and hard to use. Additionally shipping is incredible expensive and almost never as fast as advertised. it is very hard to link it to your store and theres often fulfilment issues. the tracking information is very basic and never registers properly on shopify for whatever reason. And if you make a mistake in the shipping information it can take up to 2 weeks to change regardless of if your "agent" knows about it. And if you miss the expiry date your money will vanish into thin air with no refund available. I even had one order fail border security and sent back to the manufacturer without any notification. The amount of customers that won't do business with me again becuase of cj shipping issues would be massive i regret ever signing up.
"the bitterness of poor quality remains long after the sweetness of low price is forgotten"
just pay the extra to get a professional dropshipping service, don't bother with this.
I lost $80 because i made a mistake with an orders address however i was unable to fix my mistake for 2 weeks and it slipped my mind, it then expired without any notification or warning my $80 vanished with no refund available. they then offered a $2 coupon on my next purchase after i called them out in their shortcomings... it's clear money comes before customer service and customer relations with this lot. try to find someone who actual cares and values relationships over $80... i will never purchase with them again.

Chook Warehouse
Australia
11 months using the app
CJDropshipping replied August 15, 2023

We are extremely sorry for the unhappy experience and we take this seriously! Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. Our agent team will double-check with the agent and will try our best to help you solve the problem.

Edited October 31, 2020

I am very happy with this service. Great Agents & Support. They offer many services like sourcing. 5⭐

bestmum.de
Germany
11 days using the app
CJDropshipping replied November 1, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

August 18, 2023

Bonnie Gu was Spectacular ! answered all my questions with ease and was very knowledgeable on the product and questions i was asking 10/10 will recommend her and if i had an option , she will be the CJ consultant i will always go to ! Thank you :)

My Store
United States
11 days using the app
March 13, 2023

CJDropshipping has been a great experience. Even better than others which have a paid annual subscription up to $500+. What has most impressed me however is the personal agent assigned to you - for me it's Saturn Wang, who went above and beyond in helping me source my product, helping me with issues such as customer cancellations, and even negotiating pricing with suppliers. He literally sourced me products and variants the SAME day while competitor PAID dropshipping services take up to a week even when you link an aliexpress variant. Cannot recommend highly enough - I've had my current success thanks to CJ and the amazing agent Mr. Saturn whom I've been assigned :)

The Gravity Case
United States
11 days using the app
December 16, 2020

Very good alternative to AliExpress. Allows you to process orders with better delivery times than AliExpress. Really professional service despite the time differences it can have with your personal agent (I'm based in France) but you can still contact the chat employees who are very reactive! My personal agent Sharon is very attentive and does her best to provide solutions to each request. However, there are always improvements to be made on the platform itself (to better track customer orders, filter them and export them faster) but this concerns web development and is therefore another subject. I recommend the application, if you don't work with an agent yet.

Relax-Night
France
11 months using the app
CJDropshipping replied December 17, 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

February 11, 2023

Really good for dropshipping. They assign a private manager. They are really helpful. My manager Sita Cui is just really helpful for me.

Pierify™ - qualité du service
United States
11 days using the app