Reviews (554)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this print on demand app for its high-quality products that maintain their appearance after multiple washes. They appreciate the responsive customer service that assists with technical and design issues, fast production and shipping times, and seamless Shopify integration. The app offers a wide range of customizable products and competitive pricing, enhancing profit margins. Additional resources like a Facebook seller group and video tutorials are also valued. Long-term merchants commend its reliability and consistent quality, fostering loyalty.

Edited March 13, 2019

I wouldn't be in business without customcat. Very easy to use interface and top notch customer service

Wear Habibi
United States
5 months using the app
October 29, 2019

This is the best app for POD product fulfillment. Handle and delivery time is short. Recommended app.

Famirst
Vietnam
5 months using the app
Edited November 9, 2017

We have been thrilled in aligning ourselves with Custom Cat. They have made it so easy for us to add products to our Shopify store and to have customer orders automatically placed with them has worked out great. Any time we have a question or need some help we call or email them and they are good at responding as rapidly as they can. I have talked with Mike on several occasions and he has been instrumental in providing guidance for us. We are pleased overall with the products offered and the speed in which they are able to get our orders out the door. If we have one suggestion it is to minimally raise the prices on their products and do away with the monthly charge. Overall, we are very pleased with Custom Cat and highly recommend them, over others, to anyone. Thank you.

SportsFansPlus.com

Sports Fans Plus
United States
5 months using the app
Edited July 22, 2023

I have worked with CustomCat for over a year and I cannot imagine working with a different provider. I started off as a hater due to a few hiccups, but through exceptional Customer Service, I have been converted to a true fan.

CustomCat has created a Facebook Group that connects POD sellers with a group of like-minded sellers and CustomCat staff. The staff resolves issues, educates the community and works to identify possible company weaknesses with the intent of providing better products and services.

Since CustomCat creates all the products I sell and does not outsource any of the production aspects of their business, there is never a question of quality, turnaround time, bundling shipping discounts or who to contact.

For me, when working with CustomCat I feel like I have received all the benefits of a big, all inclusive POD provider but with the benefit of working with a small business who knows my needs.

With CustomCat I have found a business that is mutually invested in my success, offers a product catalog that allows me to build a profitable business, and who hears me when I speak.

Mystic Blvd
United States
5 months using the app
Bespoke Technologies replied July 20, 2023

We sincerely apologize for the negative experience you had with our customer service. We value your feedback and are committed to improving our response times and overall service quality. Your comments will be taken seriously, and we will work diligently to enhance our customer support standards. We appreciate your understanding and hope for another opportunity to serve you better in the future. Thank you for bringing this to our attention.

May 30, 2019

I never leave reviews for any apps but this one is really good app & good POD service! Customcat provides quick and nice support. Try it.

Bama Proud
Vietnam
5 months using the app
Edited April 19, 2022

Perfect supplier.
Right price, great quality. I was going to give 4 stars but that was not right and I changed it to 5 stars. Congratulations.
I will recommend this supplier to my friends

Anhtu2268
Vietnam
5 months using the app
December 13, 2019

Very good app for fulfillment POD. High quality, low base cost with very quick support. Help me business so much and get a lot orders. Thanks

TOOMUG
Vietnam
5 months using the app
May 16, 2019

The app is the best to fullfil POD in the market. Base cost is also reasonable. Support service is fast. There are some minor issues but all seem to be improved day by day.

Easify Shop
Vietnam
5 months using the app
Edited October 22, 2018

5 Stars for CustomCat. My orders get shipped within 3 business days. The attention to detail, logistics, and quality of the products are amazing. I feel confident in CustomCat fulfilling my orders for the holiday season.

Williams Digital Store
United States
5 months using the app
December 4, 2019

This is best app fulfill POD product. Best support and love customcat. Very quick support and fast shipping. Thank you

Tocoti
Vietnam
4 months using the app