Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

November 3, 2020

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design

blanketfort
United Kingdom
About 1 month using the app
May 22, 2018

Small sample size, but greater insights.

Marsh Brothers Aviation
Canada
About 1 month using the app
Edited October 25, 2018

Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments.

I hope you can offer a great deal for Shopify customers.

Thanks

Epiq Mexico
Mexico
Over 1 year using the app
June 1, 2017

I've just installed the app this morning and no matter that my list of emails is not big, I've got my first promoter already! Easy to install and set.
Thank you

P.D. I would appreciate any comment or suggestion about www.acspshop.com

Beyonce Products Health And Beauty
Thailand
Over 1 year using the app
May 31, 2018

Great app and some real useful insights.

Suppliersdirectonline
United Kingdom
About 1 month using the app
October 21, 2020

I really love the customer support! They helped me figure out some tech issues right away! I can only recommend

Heatable Pillow
Australia
29 days using the app
March 27, 2017

Fantastic! Highly recommend and so helpful I really appreciate all that has been done

Chichair Extensions
New Zealand
28 days using the app
April 11, 2017

Good product and customer service is responsive and helpful.

Unspoken Fashion
United States
About 1 year using the app
Edited December 9, 2020

easy to install and use. Would be awesome to be able to archive scores rather than deleting them. nice dashboard feature

Summerboard
United States
About 1 year using the app
July 3, 2017

So far, so good! Thanks! I signed up.

Dentaljewels
South Africa
11 months using the app